Chipotle Mexican Grill — Restaurant in Oro Valley

The food here is good clean fast food that’s fresh. They nail that every time. But the treatment they give you, the food, and each other is ridiculous. Let me explain my recent experience (I have trouble every other time I go). I arrive to an empty order line, greeted by a nervous but nice newbie. I order my burrito he gets the tortilla going and asked what’s next and I say two more burritos another worker walks up cuts him off and blurts mix and match, I say sure because I don’t know or really comprehend what this sudden person wants from me. They proceed to slide the two burritos down to the veg area not asking anything about the burros and promptly tells the newbie two tortillas. I explain we don’t want a kids meal when she grabs the kids meal container, I explain we want three burritos. I then explain we want some additional items from the hot area, she tosses the remain ingredients as fast as possible to finish the burritos. They don’t drain the beans or pico when she makes them and essentially creates a mound of soup in the middle of the tortilla. I ended up with a mush burro while my sons ended up being a square, and the foil wrap was not done with any care to cover the burro and promptly stuffed in the bag. I asked if they sold cookies (for the spouse) and was met with more rudeness. It seems chipotles model gets the food right, but any care about the food assembly or customer interaction is to...

This has happened to us twice now. We order online which has a door dash partnership. We are told by the chipotle website what time to expect our order to be delivered, then when it passes the time of delivery we get a text from door dash that our delivery person is waiting on chipotle. First time they delivered the wrong order so we call chipotle and they say there is nothing they can do that it’s a door dash issue , then this time we get our food delivered late because our door dash driver had to wait 40 minutes for chipotle to make our food, so my wife calls the store and speaks to Connor the manager he said he will go make our order top priority. An hour later we get our food just to have it completely wrong .no double protein like we ordered, hardly any rice forgot to put our chips in our bag, our bowls consisted of sour cream and lettuce, when I personally called the store to talk to manager he didn’t not want to hear me out and said it is what it is and that he would just refund the money. Which they offered last time and we never got it ... that being said chipotle is a good place to eat but this particular location ina and la cholla has very poor management and commitment to customer service. We will not be eating at this location anymore or may give up chipotle...

The line was staffed by what appeared to be noobs (clueless) who were all flustered. Kept screwing up orders as the line grew larger. Worse still they were rolling Taco Bell size burritos! No Bueno! When I called shennagins, they started mumbling about extra charges... Aw hell no you didn't! Straight up told them if it ain't as big as your arm it ain't a Chipotle burrito! Then to make matters worse, they kept getting everything wrong! Ask for red tomatillo sauce and the put on Green, no sour cream and bam it is covered in sour cream??? They were completely in panic mode and could barely keep from running away screaming. 😵

Been a Chipotle fan since the beginning of the place although I am worrying about a disturbance in the force. The tortillas are getting smaller and the staff act like you are stealing food out of their mouths if you tell them to make a proper sized burrito. Truly a sad situation 💔

Chipotle fans, time to start to actually complain to corporate office in the hopes of getting the place back to it's original glory. Lest we let them fall further into the abyss of the big chain...