Sushi Garden — Restaurant in Oro Valley

This time wasn't so great. Normally we would have a good time and chow on some good sushi. Everything was fine up until payment. This is all in one night which the probability just literally points to bad luck. The check for the dinner added one more sushi than was written on the paper you check off the list when you first order. That was corrected just fine, which was great, Thank you waitress.

We decided to add one more item to the list for the way back home and talked to the cashier about it. We paid $30 for a dish that was 21.22 but only received back $3 and the change, no receipt. I normally trust folks at restaurants I frequent. After waiting for 24 minutes for something that was promised in 15 minutes, we got it and I received the receipt. That's when I realized hey, $5 is missing. I was sitting there the whole time I couldn't have done anything. I went to address the concern and he told me that I only given $25 and it was on the receipt. Anyone who works a cash register knows that the number you punch in will generate the amount of change necessary to return. It was punched in wrong and the only way to prove it is to count the drawer, which I asked but the cashier said he couldn't because of open tabs and that he didn't make the mistake. Which I can understand, the receipt says so but people are human and WE DO MAKE MISTAKES. Still if there was something he could assure or even say to me that was helpful or resourceful on my behalf would have been nice (like checking the camera or checking a main computer that records sales). Or even I will look into it to be sure just to prove me wrong. I would have been fine with that. But the easier thing to do to just point out the obvious evidence.

Wrong price on the dinner check and an unhelpful cashier makes this night at Sushi Garden a very uneasy one for me.

To the aged man at the cashier with the glasses and mishaven contenance, you were very unhelpful and not very personable. I don't plan on going back to this Sushi Garden again and it's sad to say it is because of you. I am grieved but this experience was very undeserved. I know that I will be more watchful next time. All I can say good about him is at least there was an apology when the last dish came out later than he had promise, but only after he handed it to us.

Although it was only $5, which to some is a lot, what matters is the availability and the helpfulness of the staff. Please don't treat your...

Had a terrible experience this evening. I called to ask if dine-in service was open, and was told it was and the last seating was at 7 and they closed at 8. My husband and I arrived at 6:30. Our temperature was taken (by our server) before we could take a seat. The thermometer did not seem to work properly ( we just stood at the front while she messed with it). After we were okayed to take a seat, we sat down at the sushi bar and waited for service. This took only a couple minutes and we were offered beverages, which we ordered. Once those were delivered, not to long of a wait, we asked about a menu. The menu is available to scan and look up on your phone ( thank goodness I have a smart phone, because not every one does.) After looking over the menu, deciding on our choices, we waited, and waited. I then flagged down or server, who seemed overwhelmed, to place or order. After 30 minutes of waiting, I ordered another beer and an appetizer. We ate our overcooked app and waited for our food. Sometime later our sushi order came and we continued to wait to eat, because you don't get wasabi and ginger unless you ask for it (wish I knew, would have asked while waiting nearly an hour.) We have been seated and waiting for any type of food service for nearly an hour and you can't explain how things are now working, and offer any assistance or guidance to give your guests some sort of reassurance that they have not been forgotten. When I did complain about our wait, the sushi chef made it clear there were only two of them and it was a Sunday at 7, what did we expect. Wow. I'm in the service industry, 30 years, I've never spoken to a guest in this manner. We asked to order another roll at 7:33 (I know, why?) and we're told last call had been given. We never got a last call... I paid the bill and left. I will never go back. I used to go there all the time. I get this is a terrible time in ALL our lives. Some places do it right. This is not...

Cant beat the value. All you can eat sushi, excellent sushi mind you, for about $28-33 (meal, drink, tip, tax) out the door? When I sit at the sushi bar, I usually drop an extra fiver in the tip jar sitting on the counter. Can't be beat. I was reading a review from someone (probably the owner of the melting pot next door) who was bagging on the waitresses CS skills. They are all excellent, the men and women both. Also, all the waitresses are damn fine eye candy as well, so there is that.. Only valid complaint I can think of is that they are sometimes a little to eager to get you the check, or they take too long. As for the complaint about the chopsticks, maybe if she just opened her eyes and looked right in front of her, she would have seen the chopsticks that are part of the place setting. They sit them on this little dish for the soy sauce. I've been here hundreds of times, and never once have they neglected to include chopsticks.

In short, if you like sushi, there is no better place to go, except maybe the new Broadway/Country Club location. The only thing better about that location is the atmosphere, it just gives off the sense of being a slightly higher class dining experience, but that might just be my...