GameStop — Local services in Oro Valley

The CEO changed the corporate stance on the warranties. Even though they had claimed to bring it in and get a new replacement the same day or they would order. Now they force you into refurbish. So I brought in my 180.00 elite controller that the adhesive was failing on the grips, which is actually a common problem. Not only did I not get anything th day I came in, I was told nothing refurbished in the area, so I would have to keep calling in and wait, or I could do the online way, which would be quicker. Now I have no controller, and the current status of my controller is waiting for product availaability. The warranty was this places only selling point. You can get everything they have including way more options at affordable prices on all electronics at someplace like Best Buy. Honestly even target has a better warranty now. I bought my controller back when they said bring it in before the warranty is up just even if there is nothing wrong, to oh you have something legitimately wrong with your device? Let me get you used and refurbished from some chain smokers house?, so I literally poured 70 dollars into your awful CEOs pocket. GameStop is so pathetic and obsolete, that digital is crushing GameStop. They are financially struggling. You know when their cowardly CEO changes these policies so he has more money, and then literally says the government should make laws that consoles be REQUIRED by console manufacturers to have a disc drive. Lol, all I hear is, GameStop is going out of business, I want my CEO wages, and the government should force the consumer to purchase the products we sell. No government will ever mandate something so crazy and anti consumer. GameStop sealed its fate with this warranty update. I would strongly suggest purchasing your product from somewhere where the warranty...

Horrendous customer service... Please buy your games elsewhere. I had pre-ordered the last of us part 2 on Wednesday. Unfortunately I had a full weekend already planned so I was unable to grab it on Friday when it released. I came Sunday at 5:57, three minutes before closing. The open sign was still up and glowing. I tried the door and it was locked. I called the store and no one was inside. I called again and no one came. It was then 6:01 when the store was officially closed that an employee came in, rushed to the phone and seemed irritated. He waved me away as if I was a bother. After hanging up the phone he unlocked the door and announced that they were closed. I told him I only wished to pick up my game and that I was there before closing. He obstinately told me that the store registers weren't up and running, something that was not my problem. I showed him my receipt and pleaded with him to make an exception. He said he couldn't do it and made a half-hearted mumble of sorry. Once I realized he wouldn't help I left. I wasn't going to waste my breath on deaf ears. To recap I was there before they closed. The doors were locked before closing time. The computers weren't up and running to let me "pay for" a game I already owned. I had my receipt in hand hoping for a simple exchange. the employee treated me as a nuisance instead of a customer. Please do not give them your business, it is not worth it. Hope you find this review helpful. Also...

So the new guy replacing the redhead, his name starts with a J. However I go in to look through some cards and as I’m doing so he begins throwing some weird tantrum with empty boxes, huffing as he passed me. Then as he starts talking to customers and I notice they are giggling at me. I go to check out, he loudly proclaims that I stormed out of the store once when he was on a call and he was glad to see my patience has developed… It was a very weird experience; but with him having people giggling and staring I just reminded him he has the wrong guy and yet he doubled downs so I paid and left. It made me cancel my membership as that’s what I’ll do from now now on. The guy definitely seemed the type to use my address for weird purposes. Definitely miss Mike and the redhead but not enough to stay at a store with an employee I don’t...