Gionino's Pizzeria — Restaurant in Orwell

Went to get a gluten free pizza as I do pretty often. They’re not bad even though it’s regularly $18 for a small pizza. Today the register wasn’t working, and instead of taking cash they decided they just couldn’t make it because they also changed their prices, and the poor girl at the front had no idea what those prices were. As I sat for 30 minutes watching my family eat subs from the shop next door that I can’t eat because of gluten, I watched her ring out the next person and claim he bought the pizza three days ago so that’s why she was able to take his order. This making sense to anyone? Not to me. Stay closed if you can’t...

First they gave me the wrong pizza, I decided to keep it and pay about $8 extra, the first piece had a long hair coming from the crust. When I went back 5 mins later for a refund my orignal pizza was already being eaten by the kid behind the counters lingering girlfriend. I did get a refund and offered a credit for future pizza but...

No one at counter when I ordered. I had to call hello hello. No one in area when I returned to pick up order. I had to go to A&W and ask for help. Same lady took order and delivered order. No hello, thank you or smile offered either time. Got home and opened pizza box’s to find both over cooked. This was first time having...