Culver’s — Restaurant in Oshkosh

I am the last person to really complain but in this experience I have to. It started when we walked through the door and saw all the garbage on the floor. We ordered our food first before using the restroom. Our cashier was friendly but had a hard time hearing her over all the employees by the drive up talking and laughing extremely loud. We ordered dbl butter burger basket, a angel basket and a sourdough basket. Went to wash our hands and the smell was horrible. Water everywhere and paper towels overflowing the basket. In both bathrooms. We filled our drinks and the drink station was absolutely disgusting. Almost out of cup tops. All 3 of the ketchup stations were empty. Then we tried to find a table in an almost empty dining room that was clean. There wasn’t any. We waited 21 minutes for our lukewarm meal. I opened my disgusting sandwich to find two little bits of onion on my sourdough melt. My wife’s bun was smashed and all our fries were cold from a made from fresh or. It was nothing close to “welcome to delicious”. My and our absolute worst meal at a Culver’s ever by far. We left Milwaukee to specifically eat at a Culver’s up around the Oshkosh area because I needed fuel then also and passed up several opportunities to stop and eat but we knew we would get a rock solid meal at Culver’s. Our budget is very tight now a days and really looked forward to that treat. We knew the Culver’s standards because all 3 of my sons worked there tails of for Rick LeBron at the antigo Culver’s. He and his staff instilled incredible work ethic and high standards in all three. Which one is a CNC specialist one a dentist and one in law enforcement. Totally we’re benefitted by their employment at Culver’s. Very upsetting to see how one store can have such low standards compared to the rest. We counted over 11 employees with 5 of them that were actually working. It wasn’t even busy. We will not hold this against all the other Culver’s we’ve patronized. A good friend of the family lives in Oshkosh and said that’s why they only go to the north store. I really do hate writing this but I hate to see in our time, hard working people pay for services like that. Totally unacceptable. An older couple sat down after us and didn’t get their kids baskets till we we’re almost done and they were very upset also. Please, I know it’s a franchise but please could someone look into this. If this was Burger King or McDonald’s it would have been different. Thank you for listening. Tom Kubeny....

I've been to this location a dozen times and never had an issue until today. Unfortunately, I won't be going back.

I ordered for curbside pickup, and the email said it would be ready in 5 minutes. I get there when it says it's ready, click the "I'm Here" button on the email and wait....and wait. I stupidly waited 20 minutes before I decided to go inside and ask if they had my order. But the doors to the restaurant were locked! No sign saying they're closed today, no message apologizing for the inconvenience, nothing. So I walked back to my car and left. The line for drive thru was backed up through the entire parking lot. I was charged for the meal that I never received, and I wasted 25 minutes of my lunch break.

With the snow storm that hit last night, I'm sure they were short staffed. I get that things like this happen, but you have to set the expectations correctly. Maybe update the online ordering to say that it'll take 30 minutes to get your food or just take down the online ordering all together for the day. It feels silly saying this for a fast food restaurant, but this is unacceptable. I won't be back to...

Hands down worst Culver’s I’ve ever gone to. So many staff members, but such little quality. I worked as a fast food manager for multiple years and I’ve never seen such huge mistakes be made. I had three baskets (Which I went inside to order for carry out to know I was in NO rush) and they found a way To only give me one sandwich and sides in a separate bag AND make it wrong. Just a chicken patty on bread with a slice of cheese?? For the price of this food, I shouldn’t have to check my bags before leaving to know my family won’t be out of an entire meal. A condiment slip up is something but this is just hilariously bad. Someone on the phone told me they could help me but nothing came of that. I came back the next evening after my second 13 hour shift, but even with the receipt and a picture of what I opened when I got home, they couldn’t help me. They said they have no way to know that I am telling the truth to them. I thanked them for their time, but it’s seriously a joke how many people are working and there is still mistakes every...