Crumbl — Restaurant in Oshkosh

To make a short story long I placed a pre-order (as they call it) online at 3:20 to pick up at 4:20 so I could bring my boyfriend a delicious treat before his 2nd 8 hour shift of the day at 5:30 pm. I arrived at 4:16 and it was very busy, there were 3 workers and one was on her phone however she might have already been clocked out and it apparently was her birthday so no hate. The one in the back with the cool tattoos was working very hard, the other looked quite nervous the whole time. It sounded like they were out of a certain cookie so I assumed that was the hold up. Around 4:45pm I asked if I could have an update on my order, I did not receive an update. At 5pm I was told that one of the cookies I ordered was out and had been out before I placed my pre-order. So then I thought to myself why wasn't this told to me during my 40 minute wait in the store, especially when it was told to other customers, i got a random cookie instead which was ok but only got to spend 2 minutes with my boyfriend who did not get to enjoy his cookie. Im not mad, just extremely...

Extremely rude and unprofessional employees. When I arrived to pick up my order I went to the pick up counter. Not a single employee talked to me including the manager for probably 5 minutes while every employee made eye contact with me while I was waiting. When an employee finally talked to me I was asked if I had an online order I said yes and my name. As I was leaving the employee said have a nice day I did not respond and she yelled "or don't" as I walked out of the door. That is extremely unprofessional and rude as no one has to say anything back to you. When my boyfriend called to talk to the manager Kim went on to lie about the interaction in an attempt to justify her employee being ride to a customer. Very unprofessional and should be...

so it is my birthday today and i have had the app for more than a year.. i was hoping to get my free cookie. when i went on the app, i had to resign in and it didn’t show my birthday. so i went in and i asked this lady, maybe early twenties, and she talked to me in an irritated, unkind way. i was wondering if i could bypass that it didn’t show the voucher, i have had the app for a long time, and would have showed her my ID. it was extremely frustrating having her talk to me so passively aggressively, and then going and hiding in the back. it wasn’t the cookie i was mad about, but how she treated me on an...