Boondox Bar & Grille — Restaurant in Otsego

6.17.25 Still a good place to chill and have a bite. 8.18.24 Enjoy good to this place. Folks are nice. GF right on menu. Lots of gluten free options. French fries in dedicated fryer. Great French fries! Nice place... Very down to earth. 5.13.24 good visit. Great service. Food good. Gf items on the menu expanded a little. Fries in dedicated fryer. GF marked on menu. 11.10.23 Another enjoyable meal. Good service...food good. No complaints. 08.27.2023 Went good this time. Gluten Free bunwas not done very well... Some of it so hard you couldn't bite through it. But the Burger was pretty good. Fries gluten free, fried in dedicated fryer. Nothing special but just wanted a burger and that's what I got. Service was really nice this time.

10.22.2022: wasn't my idea to go here. I said I wouldn't be back. Yet was talked into it. They did have gf items marked. Service was pretty good. Food was meh. Ordered a burger in a gluten free bun. French fries were done in a d we dedicated fryer. And cost 1.50 more to get them. Burger was much smaller than the bun.. That was weird. It was to have lettuce, tomato, onion and Swiss cheese. Came out with mayo heavily slathered on it. I never eat mayo on my burger... Didn't want it on there... The Swiss cheese was then brought out on a separate plate. I scraped off the Mayo... Put the cold... unmelted cheese on there and are it. So you know... It was ok ... Not great but could have been worse. People walking through... Back and forth barefoot. I don't know ... Used to love the place but now .. Just don't enjoy it.

Changing my review now: We really liked this place and was excited to get back to it once the eating places opened again. We have been slow to get back out there...this was the first 'back to our favorite eating places' outing we made. Read their policies about how they were going to keep us safe. Decided to give it a go, being older and all, we feel a bit vulnerable. With masks on we entered. The staff had on Masks, though the bar tender had one on, it was only on her chin. The manager herself (whom we really like) didn't have on one and came up to our table to talk a minute. We had taken our masks off to eat. Sitting there we were nervous as every patron who walked in had no mask. Their guidelines asked people to wear masks until they get seated. And to please remain seated and not move around any more than they had to. This was not a problem as we always go in and sit, unless we have to use the restroom. Aparently not the case for some people as they were constantly running back and forth, again no masks. I don't feel like the establishment held up their end of the deal and both of us felt very uncomfortable sitting there with no one seeming to comply with their rules to keep all present safe...not even the manager or the bar tender. We were SO disappointed and also had to wait for our food for so long being nervous too....we nearly just paid for our drinks and left. We won't be back, much as we loved the place before...going once or twice a week, we wish we could support this place, but we just won't be going back because they say one thing about adhereing to their 'opening' plan and keeping you safe as a customer and employee, but they don't do it. I know they need the business...and so I'm sure they don't turn anyone way. Because of the lack of respect and sincerity they have for the health of their customers and, in return, their employees, we will not be going back again. AND just hope we do not become ill because of going once.

A little slow on getting the food out. But folks are nice. Also good with...

This place is disgusting and has the worst customer service I have ever experienced at a restaurant. I called ahead and placed an order for a burger and fried pickles, was told it would be a 25 min wait. 25 minutes for a burger?! I pick up the food, and lo and behold there's no fried pickles! I mention this before I left and they give me a pile of soggy pickles that clearly haven't been breaded or fried and were dripping with oil. They had clearly only been dropped in the fryer for a couple seconds. Gross. Anyway, I get home and eat HALF of the burger before noticing the plastic wrap is melted on the cheese!!! Disgusting! I drive all the way back to the restaurant and explain the situation and THE ONLY RESOLUTION they offered was to refund the order. When I asked about a NEW burger was told it'd be another 25 min.

By this point I was pissed, I had to wait 25 min for the first order that was incorrect, drove back home to find I ate a plastic wrap, and drove back to boondox to get this fixed. I already wasted an hour of my life on this meal I'm not gonna wait 25 min for a replacement burger, they should be able to make a new burger "on-the-fly" for situations like this. Instead, I took my business elsewhere to get dinner.

I am very unhappy with the quality of the service, the resolution of the issue, and the food. I will surely never be returning to Boondox again and will let every one of my friends and acquaintances know how disgusting they are! Management should have done more for me than refund the order, like...

Overall seemed like it could have been a cool spot, i came in by myself just to grab some dinner and asked if i could sit at the bar which went fine, i then realized all the seats were taken and went and asked for a table for one the response i got was a sigh and eye roll followed by “fine we can get you a table” i then waited 20 minutes to even get talked to to ask if i wanted something to drink (no water was ever brought over) i got my drink and appetizer in a slightly below average time frame after ordering which wast a problem I then tried to play some songs on the jukebox (spent roughly $10 putting songs on, none of which ever played so i asked if they could put the jukebox on and the response was “no were not going to put the jukebox on right now maybe later tonight” so there was $10 already gone, i then proceeded to wait another 15 minutes to have someone ask if i was ready to order, again food came out at a pretty average speed but the waffle fries were very over cooked and the bacon on the burger was very over cooked, also i had nothing to drink because my drink was never refilled until just as i was finishing up my meal and at that point i just wanted to leave so never finished my drink, i also never had the same server, it was just every once in a while someone new would come up to me and ask me what i would like, overall I would give this business a one star review based off staff and speed of service, the...