Caribou Coffee — Restaurant in Otsego

This happened on March 23,2023. Well I don’t buy my drinks or shop at any caribou Coburn anymore! First, kept getting charged between $15-17.50 for a Large carmel cooler with extra shot and extra large turtle mocha! This price include 2 perk discount applied! Actual price should have been no more then $14.87 for the drinks with all perks applied! I did the research, the manager decided to bash me instead! When I question the original price and etc, they dropped it to down to $16.50! So said forget it! Called Caribou customer service to complain! The Caribou manager, emailed me stating that I disrespected and belittled her employee! Yet I did no such thing! I speak loud due to my children hearing impairment, at no time did I even disrespect her employee, or belittle her! I felt more disrespected from the manager because she served me before and I question the price difference, and learn it’s due to tax and up charge by the different stores but not by more then .50 cent from customer services! I felt more discriminated due to my speech, skin color, and watching the white female employee slight smile smirk, as I ask why it cost more for the drink! Yet, I tip good depending on how good the drinks are done right! Needless to say I stop going to all coburns because I as an Asian felt racism and discrimination at this store and never stepping a foot in another Coburns period! I drive the extra mile to get better services and treated...

I don't know how but my drink was messed up 3 times, each time it tasted like a totally different drink (all disgusting) I ordered a crafted press. The first one was an entire ice cube, straw wouldn't even go in the cup it was literally a solid cup of straight ice. 2nd time after they emptied half of the cup it tasted like a black watered down coffee. 3rd time tasted like a moldy banana. How do you get vanilla to taste like an overpowering moldy banana. And the other drink I ordered tasted like someone washed their sweaty foot in it. The trashiest cbou I've ever tried. Literally had to throw away the drinks because they were make-you-sick bad. 🙄 wish I would've just...

Ordered two drinks. One hot and one iced. There seemed to be a bit of a mix up with the headset, not a huge deal but kinda strange. Finally pull up to the window pay and just sit there.... When I was handed the hot drink the girl said a different drink and was sassy when I verified the drink name that I had ordered. Then when she handed me the iced coffee... I don't drink iced coffee so I'm not 100% sure what it should look like. But the window was shut and no one was there. I didn't have time to sit there so I had to leave. I usually go to a different location and I think I'll be...