Bubba-Q's — Restaurant in Ottumwa

This was literally the worst experience I’ve ever had here or at any other restaurant establishment. The food was delicious like always, but our server, Mary, was absolutely horrible. We had a party of 7. We were greeted and sat right away by Mia who was very friendly. From the moment our server walked up to the table she had a bad attitude and seemed it bothered her that we were there. She seemed rushed and flustered the whole time, but she only had one other table. We put our appetizers in and the kids food in right away. Those came out fairly quickly, but we were practically done with our appetizers by the time she even took our food order. She never lifted one dish or attempted to pre-bus our table. We waited for another 15 minutes after we were done eating before she even asked us about the bill. While we waited for our bill, she argued and screamed at other people in the establishment and on her personal cellphone. I grabbed Mia, and she is the one who came back with our bill right away. I bartend and serve also, so I understand having an off day, but this was all just unacceptable. Her tolerance and annoyance to having a small party, her attitude and unprofessionalism where people are eating trying to enjoy a meal, and just her treatment of her coworkers and other individuals was ridiculous. Next time, we will go to Applebees right across the street, and we try to go here weekly as this is one of our favorite places to eat and it allows my aunt to be brought by the bus from the nursing home to spend some time with her family. If she doesn’t get angry and quit, I’d suggest firing this woman. The manager was not in, so I will be calling her after...

We were excited about this place when we first arrived. We walked in and were seated right away. The atmosphere was good. The menu had plenty to choose from.

But once we started to receive our food and experienced the lack of service, we were not thrilled. The food was mediocre...would have had better bbq at any chain restaurant. The burnt ends were mostly just fat. We ended up spitting out several pieces after chewing into them because of that. One of the sides we ordered was wrong. We couldn't find our waitress and she wasn't coming by to check on us (never even came by to fill our drinks), so we decided to eat around that side dish we didn't want in hopes we could ask for it to be corrected. We never saw her. We finally decided to just try the side we had received by mistake (potatoes) and it wasn't good at all. So at this point we were ready to leave as we still had a long drive ahead of us. We finally flagged down our waitress and got the bill. Then found out they charge an extra 3.5% for using a debit or credit card. I didn't have cash on me, so I wasn't too happy to pay extra especially when no one else requires that. I was ready to leave.

We go through this town often visiting family out of state, but we won't...

I ate here with a group of 7. We should have left the place right off the bat. We ordered our drinks and got all but one of them which took 5 min to get afterwards. Our waitress then asked if we were ready and we replied that we needed a min . 10 min later and having to get someones attention, we ordered. 15 min after ordering our waitress came to us and told us that she couldn't put our order in because the computer was down, but it would only take a min to come back up. We waited and 45 min later we finally started to get our food which took another 15 min. because the waitress was slow to get everything out as if she was very confused. Then one of the orders came out wrong, so while the rest of us finally had our meal, she had to wait another 10 minutes for her food to be cooked in the back and brought out to her. I understand we had somewhat of a bigger group but they were not packed, so service to me was 1 star, and our waitress tried to play it all off like nothing wrong ever happened. At least the food was warm, so that was a plus. The smoked meat was decent, but it was not the best I've had and their hot bbq sauce is sweet so for me, someone that travels around the USA, if you are looking for decent sweet bbq...