Casey's — Restaurant in Overland Park

I’ve been a long time Caseys Rewards member and Patron, 2012-2023… Traveled and stopped at countless Casey’s along I-49 and I-35, from southwest Missouri to the middle of Iowa. Lived no farther then a few blocks from a Casey’s General Store for over a decade. Enjoyed the pizza by the slice (morning, day, and night), the freshly made muffins and donuts, all washed down with an 32oz fountain Wild Cherry Pepsi. Clipped my “buy 10 pizzas get 1 free” off of the boxes for years, accumulated hundreds of dollars in Caseys cash. Today however is the end of an Era for mine and Caseys relationship… I walk out of my home to 32 degree weather, which is perfectly fine. Start my vehicle and on comes the low tire pressure warning, which is totally predictable with it being the first cold spell we’ve had. So instinctively my car auto pilots to Casey’s for the use of their “free air compressor”. Upon my arrival to my local community Caseys General Store, I am a little surprised that the same air pressure unit I used just this past spring was no longer in commission. So I circle the building and where I find a new air pump with a line waiting to use it of course bc everyone this morning woke up with low tire pressure. So I proceeded to wait my turn and once I’m able to pull up along side the pump I don’t believe my own eyes, I literally took my glasses off, itched my eyes, and cleaned my glasses. With my glasses and eyes adjusted I look again at the air compressor…… and there is a credit card pay wall to use the once “free air”, the air that is still free that is just being compressed into a tube to be used for tires. I sadly then realized this was the last time I would step on the property of my once beloved Casey’s general store. I went down the road and found a free one, filled up my gas, got a donut and a milk and signed up for that convenient stores rewards program. I’m sorry Casey’s but until the air is released from your compressor for free I will not be back. My business with Caseys 2012-2023 R.I.P. Thanks for...

I'm not sure how others have had a bad experience here. I called this morning on my way in to work at about 6:40 am from Lee's Summit. My call was answered within 3 rings. I ordered 2 breakfast pizzas, bacon and sausage. The guy on the phone was very courteous and friendly. He explained they would be ready in about 20 minutes. I got there in about 25 minutes and my pizzas were waiting for me, still hot. The woman at the pizza counter was also very friendly and courteous and smiled as she got my pizzas. I tried both of them and they were perfect, everything I love about Casey's pizza. The location itself seems to be a new one. The restroom is clean, the floors and counters are clean, the layout is good so that I was able to get directly to the counter without having to squeeze through a small isle, knocking over bags of chips along the way. Parking was good, there is enough room to drive around and park instead of being crammed into small lanes because the pumps are so close to the building where you are afraid of running someone over or hitting another car (cough QT). I was in and out in less than 2 minutes with my pizzas (the credit card machine took most of that time). This is a great location. The employees were awesome and provided fast service. 5 star rating...

This is actually a constant problem with Casey’s. This is the second time I’ve asked for a pizza well done, meaning not white and Doughy but instead crusty and browned on top. Not hard, I actually confirm over the phone and they confirmed it with me “oh you want an extra baked pizza well done” I said yes. I was delivered an extra white Doughy Pizza. And when I called and explain the situation and what we can do about it they said “well we will just put in the notes that you just want extra well done”. Not good enough sorry I really should get compensation for that after waiting an hour For delivery and tipping for five dollars, give me a break! I know you’re not a five-star restaurant but you should at least have decent customer service. Do I want a freebie? No, but how about half off your next Pizza just to say that you care? As far as I’m concerned the way you run things you don’t care. And what do you think I’m thinking when I get a half-baked pizza completely opposite of what I ordered? I’m not ordering...