Cheddar's Scratch Kitchen — Restaurant in Overland Park

It is a sad day when I have to give Cheddars a poor review as I have always enjoyed their food and their service. I understand businesses have off days where things go wrong but I feel my experience was the worst one I've ever had at a restaurant. The hostess was rude. The server took our drink order first then came back to ask again what we wanted and then still brought the wrong drinks. By the way, there were only 2 of us and we ordered a long island and a bud light, not that complicated. After this she stated she was only on her 2nd day and brought the correct drinks and then took our food orders. Then someone from the back tried to again bring out the wrong drink. After that, our server returned again maybe 10 minutes later and asked if she could re-take our order because she seemed to have lost it. Soon after she returned again and asked us if she had taken our order yet, AGAIN. Then someone brings out food from the table next to us and sits it down at our table. We had to point out it was incorrect. After this, one of our 2 side salads was brought out, the other never did appear, and then eventually one meal was brought out. After the one meal came out about 5-10 minutes later she came back and told us the other meal was going to be another 10 minutes and asked if I still wanted it. I said no. She said they went ahead and took that off the ticket but were still going to give it to me so I could take it to go. She finally brought it out still on the plate with a box and the broccoli was actually still in a baggy labeled Friday. She informed me that this was what they had microwaved it in. Great to know! So, we finally got our bill and it still had that wrong drink on it in addition to everything else. My meal was free but as I had told her I didn't even want it I wasn't impressed on that part. Also, it was salmon, that doesn't heat up well the next day. So, we waited an eternity and our bill was finally paid. The entire trip was about 2 hours I would say, for 2 people. We saw people all around us get angry and leave without even getting their food. Every person she served had their food and drink orders messed up. I TOTALLY understand people being new and inexperienced and appreciate Cheddar's trying to give someone a chance. However, if you're the manager having to approve all these bill changes and being told all of this food is coming back as being served to the wrong tables, and customers are leaving without being served... you must be a complete idiot to not do anything about this. I don't care if you are short staffed (although they didn't appear to be) you should put someone else with this girl to help her or even yourself. And, WHY oh WHY wouldn't you come out and speak to the customers personally and apologize. I think that every other time I've even eaten at Cheddar's, any location, the manager has came around and asked me how everything was and yet the 2+ hours I was there this day I never saw a soul. Must have been cowardly or just very incompetent. I really felt that I've even gotten a credit on my bill for having much less bad things happen at a restaurant. I've never been a person to complain to a manager or even to get upset with a new person or mistakes that are made, but this was beyond a few mistakes. I've never seen anything like it. The wait time on every single one of these transactions was horrific too. I love Cheddars and I've been to this specific one several times and never had an issue. It's unfortunate that the manager this night didn't have the common sense to see the problem and make ANY attempt to intervene. I'm sure that girl won't be there if I were to go back, probably even one day later, but I have a much bigger issue with the lack of management and responsibility they are taking for their position than for a server who probably just isn't cut out for that job. UPDATE: I did fill out a customer service survey from my receipt and was contacted by a manager and was sent a gift card so I do appreciate the quick response and rectification of...

I have never left a bad review but my experience actually caused me such frustration I felt I had to warn others. It was Father’s Day and my son’s birthday and we were looking forward to going out for a late lunch as a family to celebrate. It was my husband, myself, and our four young children. I told them we needed a table that would seat five and a high chair, but we could easily fit in a normal booth with our baby on the end in the high chair. We do it all the time at other restaurants. We were told the wait would be 20-25 minutes.

Every party that came in after us was seated quickly and my husband politely inquired after we had waited 45 minutes and were told via text we were first in line 20 minutes prior. Originally we were told they were waiting for some tables to be bussed. However there were several clean tables. After waiting for an hour our children were becoming irritable because obviously they were very hungry and children don’t usually have the patience to sit for an hour while everyone around them enjoys their food.

I really didn’t want to say anything but I saw that there were three open large square booths that are meant to seat 6 grown adults and I finally had to ask if we could please just have one of those tables, in fact we would prefer a booth like that to a table with chairs so that our children would be seated between my husband and I. I was told no with no explanation. I asked why we could not just have the booth, there were several open tables and we should have been prioritized after the wait we had.

When I asked why, the host immediately called for a manager and other guests started looking at me. I felt as though I was being treated like a “Karen” when I was not rude whatsoever. I said I did not ask to speak with a manager, I just asked a simple question, and to avoid more of a scene I abruptly left with my family.

I used to love coming here for family celebrations but after this experience that I still don’t quite understand, I will never be back. Also for more context, my children were not being disruptive or running around, I would never allow that. So if the fact that I had four young children was why we were ignored than I find that to be ridiculous. I have been a server for over 18 years, and I never leave a restaurant without completely cleaning up every crumb my family leaves behind and stacking every last dish and napkin.

We ended up going to Yard House instead and were promptly seated and served. It definitely made up for our set back and I highly suggest you choose Yard House as your Darden destination in the future and skip this...

Well I’d like to give this restaurant a different rating but the waiters that we had yesterday on Mother’s Day was probably the worst Waitress I’ve ever experienced. It took a while because it was rush hour to even get our menus which I can understand since I’ve worked at restaurants myself , but the lady took so long to even get there and felt like she only came because my baby was crying really loudly for another situation unrelated, and we got noticed without having menus or drinks so she finally came . We ordered our drinks . She wasn’t friendly at all , which whatever right. At the very least please do your job. My family and I ordered our food since we had a long time to see our menus before we even got our drinks and that’s saying a lot because I usually take forever to decided on what to order. We ordered right as we were handed our drinks cause we didn’t want to wait any longer . Then I finally put my baby down for a nap which he usually naps for a hour . And before our food got there he woke up . I can definitely say he slept at least an hour. I ordered a small soup and steamed broccoli for my baby so he have something . When I asked where his soup was she said she forgotten and she’d be back and still took a while to come back just to tell me that they ran out and they don’t know when it be ready ….I honestly was so upset . She knew it was for him . She could have given the soup an hour before while we were waiting for the rest of the food, since it was just a side dish . At least I would have had it for him . I was explaining this to my family that she is probably the worst waitress ever and she over hearers the conversation , I didn’t know she was behind me the whole time . But anyway she comes back because my husband wanted some ranch . And she apologized for the long wait, obviously a fake apology and like that was the only think wrong here . She asked us once if we needed a refill and she took so long for anything , not helpful at all or considerate.and she forgot to take off the soup from the bill so another wasted time . I always tip even if they aren’t the best waitress and or waiter but she honestly got no tip at all . I love it there, the food is great and it was Mother’s Day . I’m obviously a mother and I had a pretty horrible time there, could have been better if she just did her job well. Our time spent there was 2 hours . And we eat fast due to the fact that I was so upset of being there .probably will not go back or recommend I like going to family owned places best anyway and the food is...