Ulta Beauty — Local services in Overland Park

I was in search of a great place to get my eyebrows done and my friend (a PLATINUM member at Ulta) from the Overland Park area had highly recommended this specific Ulta. I trust her recommendation and even though it was a 30 minute drive for me, I was happy and excited to try this place out as I have shopped at ulta a million times but have never done a service there. We scheduled two brow bar appointments and the day of our appointment, my friend gets a call 15 minutes before the actual appointment to cancel and reschedule. At this point I was already on my way. I understand things come up so this went overlooked until our next rebooking. We had two appointments, one at 1:20 and the other at 2. As we walk in (one minute late), my friend receives a call asking yet again to CANCEL and reschedule. As we walked in, our specialist was Ivy, and she began to tell us that her hands were having an allergic reaction and that she needs to leave immediately. COMPLETELY understandable, however, there was no option to reschedule or have someone else take care of these two appointments that have already been rescheduled, and no apology for this. She said "my hands are swelling and I just gave you guys a call to reschedule, but since you're here if you wait 20 minutes I'll be right back I'm going to go next door and get a Benadryl"My friend has to teach a lesson at 3 so we ask if someone else can take care of us and she just said wait and she will be back in 20. It was a very awkward confrontation to begin with and seeing as how this is the second time we have been pushed and received a late call it was a bit frustrating. We were waiting and looking around in the store when Amy approached us. She knew my friend very well and asked how things were going. We told her this was the second time we had been moved around and that we have a 3pm commitment. Amy immediately offered up her services. 30 minutes later I was standing next to my friend while Amy was doing her brows and Ivy walks back into the store. She approached her manager who is not too far away (within earshot)and she mumbles "SORRY they couldn't wait"You do NOT say those things on the sales floor. Go to the back and say it. You never know who can hear you and unfortunately I did. Eventually Ivy came to her station, looked at me and my friend and Amy and said "you guys couldn't wait, huh?" (In a nicer tone, yet coming across more condescending since I had heard her complaining to her manager). After that I had already made my decision, no, Ivy is NOT touching my face. I was also extremely uncomfortable not only with what she said and how she said it, but while Amy was still working on my friend at Ivy's station, Ivy proceeded to "clean up" after Amy in very close proximity almost to assert some dominance that THAT was her work space. She was opening and slamming drawers grabbing cotton balls, moving the tweezers around all while I was standing there and all while Amy had her hands on my friends face working. Each of us had to scoot one way over or another because we were in her way. That was the overall feeling I was getting and as a customer that is absolutely unacceptable. I realize Ivy wanted to keep her customers but if you were having an allergic reaction, there is no shame in handing your customers to someone else, apologize for the inconvenience, or alert your manager so your business is taken care of. The manager didn't even have a clue Ivy had stepped out. The manager and Amy were great. They took care of my friends appointment for free, and I had decided to take my business elsewhere because I did not want Ivy to do my brows and if Amy had done them it would have been very awkward for everyone. I have worked in retail for ten years. I am very disappointed in how this was handled and the behavior exhibited. I received better and kinder service from the mall across the way. Which makes me VERY SAD because I love ulta and my friend had recommended this place. It was not a good experience for either of us and I...

I want to leave 2 reviews! One positive and one negative! On a positive note, I have 4 daughters that I have been taking to this location for make up on special occasions Birthdays, Prom, today for Homecoming. Cat (Cassandra) always works us in with some of the best people who really pamper me and my girls every time. Quality products. Informative instruction on application to look your very best. Today was no exception, Blane was amazing. Did a wonderful application of makeup for my daughter. Thank you so much for helping my daughter feel like a princess today. You are such a kind human. Thank you for everything. You did a great job and quickly to keep us on time with all that needed to be done so we weren’t pressed for time. So here’s where the little bit of negative rolls in....We were on a schedule to get makeup and hair done. I was feeling a bit of a crunch on how much time we would have for hair so Cat walked me back to salon to try to schedule my daughter in for a hot iron wave on her hair. “Holly” yells over at Cat and says...your not scheduling an appointment for me are you?! Proceeds to list off what she needs to get done in the back. She spoke to Cat in a rude tone which was very unprofessional unfortunately. Didn’t speak to me at all. Didn’t make any attempt at all to accommodate in any way. Cat apologized to me for not being able to get us in on the salon schedule. She walked me to where the hot irons were on sale if we wanted to try to diy, but then we got online and found an opening across the street at beauty brands salon. Unfortunately, I was not impressed with the salon service done there I paid $50 plus a reluctant tip because the girl was nice but I could’ve done a better job myself. I won’t make that mistake again.

Over all! Cat is amazing, Blane is amazing making my daughter’s day special, and all the people who work at Ulta who have assisted in making my girls feel beautiful on our special occasions, I want to thank you. We will be back because you all are awesome....

I was featured on the Morphe National campaign as one of the shades, so I decided to go in and purchase it. The moment I walk in, there is a line full of people waiting, and I get asked within three seconds if I need help for three different people.

I explained to the lady that I didn’t as I know what I came in for because it’s right in front of me. Two minutes later I notice the general manager kept looking at me as if I were gonna steal, so she walks past and sends someone over. Again I tell the lady I’m not needing any assistance, I’m just looking at my campaign. As my bf stand there deciding if I want to order two, I notice the general manager is consistently staring at me. She processes to go behind the register instead of helping with the long check out line, she stands with her back towards us, but turns her head so she came make sure she has her eye on us. My bf noticed, and as she walked past us again he asked her to get a pen for us. She returns with one and so concerned when I mentioned that my shade was sold out and the pen was to sign the bottle in purchasing, She felt guilty for thinking I was stealing and felt the need to get us check out on the mobile tablet to “get going faster”.

I decided to purchase the last shade since it was sold out, so she directs us to this long long. As I’m standing there and associate comes over and congratulations me. But I’m still not comfortable with that fact that because we were the ONLY colored people in that store, the GENERAL MANAGER felt the need to watch us and get all the other associates to do the same. I have never had 3 associates come to me within a five minute time spans asking me if I need help. Then for the general manager to make sure she checks us out??? I just find that appalling. Please teach your older employees that this is not the 1900’s, stop assuming we’re...