Purrfect Pets — Local services in Overland Park

We have been very disappointed in the service we received at Puurfect Pets. I was wary of adopting a kitten/cat here because of the bad reviews but decided to look past it. From the first time I came in, I came prepared and brought my filled out Adoption Application. I met all the requirements and was not informed of any issues. They were expecting a few Siamese Kitten Mixes and informed me the day that they were going to arrive. I showed up on the day of their arrival to meet them, and instantly new which one we wanted to adopt. My Fiancé and I understandably could not take him home that day because he still needed his vaccinations. I had asked if we could put a deposit on him while we were there, but they could not do that. I was told he was ours and that he would be ready to go in about a week. A week goes by and I call to check the status on him and find that he has been named Oliver. They had discovered ear mites. The medication that he needed, had to be administered over a few week span. No worries, I was happy he was getting the care he needed. I called a couple times over the next few weeks to see how he was doing and to confirm that we would be good to go once he was finished with his medication. All still checked out, and they let me know that they would call me when he was finished and ready to come home. My fiancé and I spent a couple hundred dollars on a cat carrier, kitten toys, a cat tower, a bed, food dishes, and other supplies. I had my calendar marked for the day that he would be done with medication. No call came. I waited a few more days without receiving a phone call before I took the initiative to call and they seemed annoyed with the fact that I was reaching out again. At this point, I was starting to feel slightly frustrated with their lack of communication. They informed me that he was done with medication but seemed to have some loose stools. They wanted to keep him for a few more days and then they would call me. A week goes by, no phone call. I then reach out again and am informed that he still has some loose stools and they want to hold onto him a little longer. At this point, Oliver has been living in their facility in a cage for over a month. His loose stools were probably because he is stressed in his living environment. Sometimes animals get loose stools. We have a fabulous Vet who we use. After another week goes by, I call to see how he is doing and they say his stools are still loose, and they want to try out a new food. They say that they will call me when he is better. I am feeling extremely frustrated at this point. Another week goes by and no call. When I do call, no answer and their voicemail box is full. I try again a few days later and they seem annoyed that I am calling again. Even though, they have confirmed multiple times that this is my cat, and had made others aware that he was spoken for. I was told again, that they would call me when he was ready. I never received that phone call. Every time I did call after that, the phone went to voicemail. I don't know the full story. I now wonder if they had let someone else adopt him and were stringing me along because this just does not make sense to me. You have a rescue shelter to give cats a good home. Oliver would have lived a wonderful life in a happy home. I have been reluctant to leave this review but have been left extremely sour about this...

If I could give a zero star I would. First I called before visiting asking about a specific kitten that was pictured on line, Kimberly answered my call and proceeded to tell me unfortunately that kitten had been already adopted. She did send me via text a picture of 5 kitties, all brothers and sisters that would arrive the following day about 1 pm. I gave her my name and told her we (my husband, myself, 2 kids ages 13 & 15) would be there. Arriving at noon Elaine opened the door, I explained that I talked with Kimberly about the cats. Very rudely she shared that an appointment was set up at 12:30 for someone else to see the kittens. She was very adamant about not letting people visit unless they were planning to adopt, so the kittens didn’t get scared, which I found odd considering the location of their facility is inside a very popular mall. She did let us go back to see the kittens, we were very interested in two. She told us the kittens were sick but let us handle them regardless. While in the back room we noticed a young thin cat soiled in dried feces freely walking around while all the other cats were in cages. That was a definite turn off but we were still interested in adopting. I filled out the adoption application honestly. We currently do have dogs and wanted to expand our family with 2 kitties. We live in a nice sized home in Olathe. I wrote that they would be indoor cats. Another question arose about declawing the cats, I have very mixed feelings about declawing. So she proceeded to explain the declawing process, so I asked is it wrong to declaw an indoor cat. She looked up and gave me a look of disgust and told me to do my research. I guess that was my answer. Elaine told me that she would have to call our vet to verify that we used one. Later that day via text she explained that these kittens would probably not adjust well with dogs also they would not release them if they were going to be declawed. My husband called up there and explained that we would not declaw kittens, rudely she replied with the kittens not fit to be around dogs, plus they currently don’t have ANY cats available at this time that would be compatible with dogs. I thought that to be very strange considering they probably had at least 30 cats in their facility. We have a King George Cavalier and a maultese/Yorky, very chill dogs. I grew up with dogs and cats my whole life and have never had this to be a problem. Basically they signed off saying “Good luck in your search for the perfect kittens.” I think they should hang a sign on their front window. ADOPTION ONLY TO A DOG FREE HOME! I truly think they should rethink their location and all around mission. Animals should go to people that will care and love them. There are plenty of other places/shelters. Don’t waste your time here,...

After a visit today I knew it was a must for me to get on and read reviews and see if anyone had the same problems as me and sure enough I’m not alone. I walked in and immediately shunned away. They should put a sign on the door stating “you must be this AGE to enter”. My husband made some very valid points to me as we discussed this situation later in the evening...make it by appointment only that way you can do your screening through the phone and also I mean let’s be honest don’t have your facility located in a mall if you don’t want children to be tempted to come in ( we came to the mall to specifically look at the cats not to shop). I have grown up around animals my whole life and will chose to provide the same experience for my children. It absolutely saddens me that my FIRST experience going to look at possibly getting a cat was one of the worst ever. I’m not sure how it is if you come in alone and as an adult but if you have kids there is absolutely no welcoming and you will be told how old they believe you should be, you will be asked if you have done your research, you will be told your research is not good enough, you will be judged that your house will be too much chaos for a cat....the list can go on. It was humiliating! I ended up letting my children step outside with my husband while I proceeded to ask how are we to get to know the cats if we cannot look at them or play with them? She proceeded to say only adults should be looking...really?!?!? 500 plus cats and all need adopted and poor little animals just want some interaction and yet you wonder why they have no homes to go to. I’m still in complete shock. When the 2 ladies allowed us in the back I wish I had video footage of her following us around and how she treated us and if I had to do it all over again I would have stood up for myself and my kids and say something but I didn’t want my kids experience to be any worse then what it was already. Please think again if you have little kiddos. Go somewhere where you are not judged. Our world and environment is already a harsh place and then you try to give your little ones great experience just to turn out like this. Let me save you time... if you have children or other animals this is not the place for you to go. I wish I could give zero stars and...