Ocean Sushi Deli — Restaurant in Pacific Grove

Terrible customer service.

Quality has also been on the decline, with regard to portion sizes.

We ordered the #6 Combination Platter, which cost $70.

This place is a pick-up only, meaning you leave immediately and drive away with your food.

Upon arriving home, the platter had no wasabi. We called immediately and the person answering the phone stated he couldn’t do anything and said he’d have to check with his manager. He took my name and number.

I received a call back, and I asked for a partial credit to offset the fact I had just spent $70 + tip and there wasn’t any wasabi. He said if I drive back I could get some, or the only other thing he could do is refund me $0.75 for the wasabi.

I asked if he thought it was acceptable to send out a platter of that size and cost without wasabi, and he said “Yes.”

This is ridiculously unacceptable. Putting out that amount of money to receive an unfinished platter with undersized tuna nigiri and tiny tekka maki and kappa maki, was insulting.

I will never risk another order here. If Ocean Sushi undervalues their product and their reputation, they certainly don’t deserve...

This place is not authentic for the dishes I ordered

Let me break down why

Takoyaki (Octopus balls)

The dough was very raw and uncooked.

Octopus inside was overly tough

The mayo is supposed to go on top and it's supposed to be a Japanese mayo like Kewpie mayo, not an American mayo. The taste of Japanese mayo is different and far superior. I included a comparison of the mayo they gave me and some Kewpie mayo I had in my fridge.

No katsuobushi ( Bonito flakes) or other usual toppings

Onigiri (rice triangle with filling wrapped in seaweed)

Too thin

Rice was overcooked

I hope you don't eat at this place and think to yourself "I don't like Japanese food".

This place does not represent...

I had high hopes for this corner sushi place because I decided to give it a try after passing it by so many times. Ordered #3 dinner special. Unfortunately, the yakitori was oddly bland and undercooked and the salad was a questionable mixture of fresh with old greens. Maybe it was a one - off day for this eatery. But based on this, and the high price for the quality that was purchased, I do not recommend. Hopefully the food gets better but I don’t know if I will venture to give...