Forest Hill Ace Hardware. — Local services in Pacific Grove

I think what I expect from this store is far below what they achieve.

I have come in a few times, because they had a few things I was interested in. I could not find anywhere in person. The teams are really nice folks, that have always taken their time to help me out with anything I am looking for.

I went out of my way to spend some more money here because they really are a decent experience. Not too busy, but fairly flowing. a rugged team that at least makes me feel like they are talking to me. Not through me.

I haven't had a bad experience in any way. I always seem to leave with a smile and the teams have done a wonderful job keeping the shop up to pace.

I am not looking for super clean, super duper organized or even somewhere with all the new things. What they do have? An awesome selection of plumbing equipment without a hundred kids running around. They have an awesome bolt and nuts location with everything easily accessible not locked away. With fun little bags to keep tabs on what I'm picking out.

I like being left alone too and just wondering and I found this place was fun to find some new projects to think about.

Again, they do a wonderful job for me and I'm super happy when ever I stop by.

Some of the younger guys have been really helpful and consistently see them helping others. Older guys do a wonderful job with the right knowledge. The ladies in the shop are wonderful and...

They have mostly friendly staff, and are pretty knowledgable. Was looking for a spacer/washer, and the bins just were not what I needed. Then he suggested making a washer/spacer out of some silicon pad-like stuff. Brilliant! I explained what I was red-necking, and the solution was better than what was previously there. Plus, it was cheaper, bigger, better, more. I ended up replacing all of my washer/spacer things for less than the price of one set of washers. Now they all match, spread the load better, and will literally last forever.

They ALSO helped me today on a minor electrical project, getting me the correct fuse for the assembly I was putting together.

I have had keys made here, only had trouble with one. Went back with it and the original, and it was remade fast and on the spot. They even had the color of key I wanted, both times.

They are SLIGHTLY more expensive than some of the big box places, BUT there are no salesman throwing ads in my face, help is always right around the corner (literally, if not closer), and they are local (well, local enough for me).

I have also returned a few items over time, never an issue.

Overall, I rate them 5 stars, even with some things costing just a tad more. Come on, is $0.50 worth saving? Considering my personal drive to any big box store, it is well worth the walk for me to Ace. Ace...

On Monday Jan 15 2018 I went to this store to have a key made. I waited my turn, and when I got to the register I asked the lady named Shirley to make a key for me. she said OK, and she collected the price in advance, and asked me to move to the key section for a second. The second became minutes and more minutes and I am looking at her while she kept calling one customer after another. After waiting 5-8 minutes I got fed up with her carelessness and requested my money telling her that what she did was unacceptable and unfair, and I told her of my intentions. She asked me to sign in couple of places and I left the store irate, and told her that I will post on yelp and other social media. It is bad to have a neighborhood store that does not service the local community. My...