Starbucks — Restaurant in Pacifica

January 1 2024 around 240 pm I went to Starbucks on 791 Hickey in Pacifica CA I ordered a drink through the mobile app I went in the Starbucks to get my drink I was supposed to be in and out therefore I didn't take my phone with me once inside I needed to use the restroom As I was walking in I noticed a bucket and a mop in front the restroom I moved aside. When I was ready to leave I couldn't open the door I couldn't believe it seemed the harder I tried the would not budge I tried knocking and calling out for help I was there for about 10 minutes I finally found the strength I pushed the door with everything I had the door did not open but I did manage to move the one rows of boxes budged and I was able to put my hand through the small gap between the door and the boxes I attempt to move the boxes but it was not possible finally an employee came over and moved the boxes I believe she was a supervisor she was wearing a black apron she did not apologize all she said to me in an annoyed voice that the rest were supposed to be getting cleaned I had so much anxiety I got my drink and left I called Starbucks corporate the next day and they informed that a district manager would call I didn't receive a call which I thought would be right thing to do the severity of the...

This is my second negative review at this particular location. I've managed Starbucks before and I and very dissatisfied with their service. This time, I came in there were four people behind the counter and no one said hello. I can deal with that but I waited a few minutes and then The barista asked me if I had a mobile order and she just handed me my drink. No smile no thank you nothing. Remember the consumers are the ones that keep your job. The store manager needs to do better with teaching The team how to be warm and welcoming and also show gratitude. Since this is the second negative experience I've had with this location, I'm starting to...

I normally don’t write any reviews whether it was a good or bad experience until this very moment. What I just encountered baffled me. The disrespect I experienced with SAMMY was uncalled for. She was unprofessional with no sense of customer service. I have been in customer service for many years and this person doesn’t know what it means. SAMMY created a very bad experience that I will never forget. I don’t even know why she works there if she hates it so much. Work somewhere else where you don’t have to deal with people if that’s how you treat customers. Life will teach you humble realizations...