Pizza By The Pound — Restaurant in Paducah

Absolutely worse experience of my life. From the food to the terrible customer service from Mandy her self. I sent $31 on food that so disgusting I almost threw up. Not only did I pay 4.50 extra for literally 8 fries cold so called Gyros without any Taziki sauce. My food was cold and I order A Italian beef that was mediocre and also was an upcharge for cold fries (8) when I called to explain my frustration I was greeted by someone who claimed to be Owner who informed me my food was not nasty because she “looked” at it. She also informed me she doesn’t do refund and suggested I get the food out the trash and come prove to her I didn’t eat it. I was baffled and politely went in my trash grabbed the picked over food and with majority of it still remaining and proceeded to head back to “PASTTIME PIZZA BY THE POUND”. As I enter the building I’m greeted by a rude bartender who then grabbed the bag threw it on the counter and opened it and proceeded to argue and go back and fourth about the poor quality of the food. She walked off started typing in the computer. Handed me a receipt and told me she will only be refunding $13 of my order and told me to never return to her establishment (Knowing it’s one of the worse places to eat in PADUCAH) WOULD NOT RECOMMEND AND IF I COULD GIVE IT ZERO STARS I WOULD. NEVER GO HERE. Not a Family Friendly Environment Especially If...

Pizza by the Pound was the perfect stop as my brother and I traveled from GA back home to MO and IL. We were in a hurry to beat the predicted ice and needed a quick stop for dinner. We were on the way home from a funeral and were hoping to add some fun to our long drive, and Google Maps had the answer- Pizza by the Pound! It had good reviews, but we weren't sure how long it would take. We called to ask if there was a wait, and the helpful folks told us we could order ahead of time and they'd have our pizza ready. We found the menu online and called back to order a Deep Dish Sausage Combo pizza. When we got there, they had a table waiting and brought our pizza out in less than 2 minutes. The pizza was one of the best we've ever had, and they serve honey for dipping the huge, thick, tender crust. YUM! The waitress was very friendly, anticipated all our needs, and had everything out (drink refills, the bill, to go box) before we could even ask. Great atmosphere- Elvis and Marilyn Monroe on the wall, a pinball machine and juke box, and Christmas lights over the bar. Looked like a favorite of the locals, and now ours, too. We'll be looking forward to our next trip to Paducah and will definitely plan a meal (or 2 or 3 :)) at Pizza by the Pound. Thanks so much for the great...

Let me start by saying that this is the first time I have ever felt my service and experience to be bad enough to write an online review, I work with public and understand what you can sometimes go through so I always give benefit of doubt.

Tried to set up a time 7 hours in advance to take the pounder challenge that is advertised for the store, I was told to speak with a manager and that it would be no problem, so I spoke to a female manager and told her the time I would like to try it, which was 8 pm well after dinner rush, and she was very rude and told me that there was no way theyd be able to do so on a weekend and that I would have to try another time.

I work in sales and with public and regardless how busy I am when someone comes in with something very time consuming, which in my work can take 4-5 hours sometimes, regardless if it is Tuesday or primetime weekend, I am more than happy to take care of them and spend the time to do so.

Friendliness and keeping true to what your page says, which is to try the pounder challenge any time, goes a long way. We will not be visiting here again and will be sure everyone knows...