Subway — Restaurant in Palatine Township

I realize corporate cost cutting happens, but food quality shouldn't suffer. I'd rather pay more for quality. I got my usual flatbread, and the flatbread they used was thin as a tortilla and just as floppy. It's almost like they are using rectangular tortillas now instead of flatbread. It made trying to eat my sandwich a mess. Meatball sauce seemed watered down and thin. Pretty dissapointed. Service was top notch, friendly staff and they were quick. Atmosphere wise, I think this must be a family run place because there was a lot of loud talk and yelling back in the employee area. Staff talk very loudly at each other, and customers using speakerphones in the dining area (VERY RUDE) make this not the place to go for a...

I visited this location twice while staying at the Renaissance Hotel nearby. I was so impressed with The staff. Extremely friendly, extremely helpful really outstanding! I honestly can’t say enough they just went over the top to be pleasant and helpful. My visits were Friday morning, August 22 and Sunday morning August 24. I’m sharing this information so the manager is can thank these employees and hopefully retain them - they are so good for your business. I had to give the food to four not a five because I’ve never had this before, but the rotisserie chicken was kind of fatty and had skin in it. Everything else was fresh...

Horrible experience

I am not that kind of person who wrotes reviews but this was very poor customer service and I had to write.

the lady didnt even listen what i want in my salad. I couldnt tell her that I want spinach too in my salad. the cashier didnt even let me use my rewards points for the purchase in very rude manner the quantity of salad was 1/4 of the regular subway salad that I can get it from somewhere else..

I always love subway and crave for it but I think just because of this experience, I would think that subway has reduced their overall quality or just this location has..

Dont know but...