Chili's Grill & Bar — Restaurant in Palestine

I give it 1 star because there’s no option for zero stars. Now that I’ve been there and got on here to write a review, I see all the bad reviews of this place, I should have looked beforehand, but didn’t figure I needed to check a review for a Chilis. Anyway, we showed up and ordered appetizers and drinks from the bar. (We like the chips and salsa here, but were informed that they didn’t have any chips). And steaks as our main course. We waited about 15 minutes for our drinks and my strawberry margarita was absolutely horrible. Lacked any strawberry flavor at all and I honestly wondered if there was alcohol in it. It looked like slightly pink water with sugar on the rim. My companion ordered a drink that was supposed to be blue and it came as pale green and also tasted terrible. We waited another 30 minutes and a young man brought our appetizer- literally 30 seconds before another young man brought us our steaks. They brought me the wrong side dish and forgot my tortillas as well. After taking my plate back and correcting that, I got my food back and we prepared to eat. It was at that point that I observed a very good size, very curly, very dark black hair on top of my loaded potato. I pointed this out to our waitress and she took the plate back and said she would have it remade. It took almost another 40 minutes to make my plate again, my companion was done eating and had been sitting there for 20 minutes before they brought my food back out, at which point we were both too irritated to even want the food anymore. We asked for the bill and was told that there was nothing they could do and that we would still be paying full price for everything. Floor was dirty, there was no salt and pepper on the tables, the customers were passing salt and pepper shakers back and forth from table to table. My companion ate her food, but had to douse it in salt and pepper as she said everything was very bland and had no flavor. We paid our bill and left in disgust. All in all a completely horrible experience and a pathetic excuse for a restaurant. Our waitress herself was very sweet and attentive. But literally everything else about this experience was terrible. I wish I could give zero stars. Believe all the bad reviews people, they’re...

July 11th 2025 visited Chili's in Palestine been there many times was taking an employee out for drinks and food as a reward ordered chips salsa to Dragon margaritas and food the waitress Casey was amazing Margaritas terrible overflowing with ice so I ordered two more without ice of the four my employee who is from Mexico and I tasted no alcohol and either one of them so I ordered two shots of tequila they came with no lime no salt and we did the shot thinking it was going to be like a tequila shot but it was tasted like syrup something you would put in a margarita ask for the manager the DM came out her name is Courtney ask her to please go taste the tequila in that bottle cuz there was no alcohol in it she refused saying that she couldn't because she couldn't drink on the job I told her she didn't have to worry about that because there was absolutely no alcohol in that bottle even though I'm a Rewards customer I was charged for the chips and salsa and I think she gave me a little bit of credit on maybe two of the drinks I really couldn't figure out because it didn't say I paid the bill check my amazing waitress $20 on way home I stopped by and got a bottle of Tito's tequila went home did a shot and it was a normal shot of tequila you can taste all that tequila in the shot, I usually buy Patron's or Azul so I bought it just to make sure of taste. Got home tried to call Courtney at Chili's again she would not come to the phone and was told that she had just left I'm being a business owner I feel that this district manager is way out of her League definitely does not need to be representing Chili's in any way! I never complain about restaurants but I thought this one should definitely...

I am trying to be understanding because we are in the middle of a pandemic, and there's a labor shortage, but it's getting to be more of a pain to try to eat here than it's worth. They botched my meal, so they're supposed to be sending me a gift card to replace that part of my order. It will just take a few days. Fine. In the meantime, I order again. First, they don't have the soup. Ugh! I was really looking forward to it. Not their fault, so I switch gears. Decide to get a nice steak. Apparently, that was a mistake. They wait until my son gets there to pick up the order to tell him that they don't have the steak I ordered. ??!! Then they tell him that it will take 30 minutes to get it. ??!! AND that it will take another 30 minutes to cook it. ??!! I don't know what cow they were going to have to butcher to get that steak (since it was going to take 30 minutes just to get the steak...from???), or why it was going to take ANOTHER 30 minutes to cook it, but almost 1-1/2 AFTER I ordered it, while my son's food got cold andy daughter's drink hot watered down, wasn't happening. I switched to a lesser quality steak just so I could eat dinner tonight. My son had to sit in the restaurant alone to eat his food so it would still be worth eating while they cooked my dinner. Don't know who dropped the ball, but this is really unacceptable. It's not that difficult for the kitchen to let the manager know that they are out of something, and for the manager to make sure the servers and the to go order taker know that they are out of it. That's standard restaurant protocol. What you don't do is wait until someone shows up to get their order and THEN tell them they aren't getting what...