Rancho grande — Restaurant in Palestine

We were told to try this place that the food was good. Well we beg to differ. The chips were so so. Our waiter tried his best. My husband ordered the quail fajitas and I ordered the sour cream chicken enchiladas. They brought out my husband's baracho beans and tortillas right after we ordered so by the time the food came out they were cold. When the food came out there were 3 halves of a quail bones and all. With it being called fajitas that isn't what he expected but he proceeded to try to get meat off the bones which was enough for a taco at $19.00 a plate not worth it. He asked his waiter to speak to the manager all she said was well it is quail, then she walked away. But what made it worse was when he bit into the taco he bit down on something that sounded horrible. I heard the Crack which broke two of his teeth. He asked to speak to the owner they said the only one there was the owners son which was the manager. So we asked to speak to him. She came back and said he wasn't available. He said I will wait. She came back and said he is busy your food is taken care of you can leave. Needless to say he was in pain and very upset. We did call and make a police report. All this could have been handle so much better. He now has to go to the dentist, miss work. So...

I cant say enough good about this restaurant. Every time I take my family here everything is always pretty perfect. Food, wait staff etc.. this time we ordered doordash for dinner from here. When we received the order their were a couple items missing so I called rancho and let them know of course. They couldn't have been more nice and understanding. I believe the lady i spoke with was a manager. She was amazing. She was apologetic and so very nice. She went above and beyond for us. Wish I caught her name. She asked what our address was so she could have someone bring us the rest of the order! Im pretty sure no other restaurant around here would do this!! Not even 30 minutes later the rest of our order was brought to us and a few extras! The driver was so very nice and apologetic as well. We love this place and the employees as well. We will always come back. Thank you all so very much from my...

Friday night I went with two friends to eat and hear our friend from church, Bo Daniel’s, play music. The atmosphere was very attractive. Our server was very attentive and provided excellent service! My entrée came out cold.😞I hate to send food back but when I called it to our servers attention, she quickly returned it to the kitchen and brought me another serving. It was very yummy! The salsa is delicious! The portions are large and priced very reasonably! Bo’s music was great entertainment to accompany our meal. We will definitely return and...