홍반장 팰팍 (HONG BAN JANG) | Korean Chinese Palisades Park, NJ — Restaurant in Palisades Park

Made an online order for my family. The estimated time was about 20 min and I was about 30 min away, so I assume that my order will be ready to pick up when I get there. I even received a confirmation text. When I got there and asked for my order, they didn’t even know there was an online order. Funny part is that they took my money from my credit card within 10 seconds after I submit my order. The casher lady said it will be ready in 10 min, but guess what, I waited extra 25 min to get my order. The worst part is that casher lady NEVER said “I AM SORRY” or “IT WAS A MISTAKE”. After waiting extra 15 min, I asked her to cancel my order and give me my money back. Then she said “they are working on your order” and left. I didn’t ask for discount or free food. I just wanted to receive an apology and that was it. Is it too hard to say “I am sorry” when you make a mistake? I could see from her face that she was trying to hide her mistake to others. I could see that she was trying her best to stay away from me. Probably she wanted me to leave without taking my order. When my order is ready, she handed me my order and said “here”, then ran back to kitchen. Of course, she didn’t even said “thank you” as I expected. If she is the owner or a family of owner, good luck with that. If she is an employee, then you should to something about her. I saw one of table didn’t receive one of foods they ordered and she blamed customers cause they made a separated order, which seems not true. The bottom line is, I’ll never go back to this restaurant no matter what. I hope the review helps others to avoid the situation I...

My boss said "Deny the entry of service Dog" according to the restaurant manager.

So they denied the entry of my service dog.

Please remove unrelated post by the door regarding the service dog. Pet is not allowed, which is fine, but Service Dog is not a Pet

Federal Law:

Under the ADA (Americans with Disabilities Act), State and local governments, businesses, and nonprofit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is allowed to go.

If access is ultimately denied, then the individual should comply, but follow up with the business owner to remedy the situation. Reasonable remedies to ask for include training for employees regarding service animal access, or a sign on the door that confirms that service animals are permitted. If a business owner continues to deny access, then a complaint may be filed with the U.S. Department of Justice.

Deny access to anyone with a service dog in New Jersey and risk a visit from the police and a fine of $250 dollars for the first time. $ 500 for the second time. $ 1,000 for the third time.

The penalty for violating the ADA provisions can be up to $50,000 for a first offense and up to $100,000 for each subsequent offense. In addition, the business may be required to pay the person’s attorney’s fees and court costs.

It is against the law and it is the...

Update Review: ** I did get sick from this but no recourse will be sought. Anyway, the contact info is missing anyway. I will come back sometime later. Hope u improve again by then. If the quality dips again this review will just stand. 좀 아팠다고 문제 삼지 않습니다만 앞으로 이런일이 있음 안됩니다. **

Notice the closed & broken mussel shells in the photo, plus chewed out meat. Live mussels open up when heated but not dead ones. Whoever cook this realized this & decided to crack open the shell manually to cover his tracks. I taste and ate two, now I know why it tasted dodgy and regret swallowing it. I hope I don't get SICK from this!

When I 1st reviewed: Green Cabbage rather than the proper mix taste of Asian cabbages chai/choy. Not enough veggies included. A hidden roach in between napkins did not help with dining experience. I realize it's an old place, but need some cleanup & refresh.

Since then, it improved. So, I am raising the rating as cleaner & more proper veggies r in the Jjambong. Lunch special is...