Seasons 52 — Restaurant in Palm Beach Gardens

Tonight, I spent my Valentine’s Day dinner here at Seasons 52, my first time back since before COVID and I do have to say I am very disappointed in my experience. Service makes the whole dining experience, especially on a holiday which is one of the busiest nights of the year in the restaurant industry (other than Mother’s Day), and the service I experienced tonight was… disappointing. The hostess and valet team were delightful and they are the reason I give higher stars. The table service is a different story. The evening started okay, nothing special but just okay. It was not until when the food arrived that it was confirmed that great service was not on the menu for this evening. I do understand that it is a busy night, and the likelihood of food to sell out is normal. I ordered a filet dinner for myself and for my partner a surf and turf dinner. When dinner arrived, both sides that were discussed when ordering were completely changed . My partner hates greens beans, she will not go near them, and her plate came out loaded with green beans when it was supposed to be broccolini. With my filet I order mash potato and broccolini and roasted potatoes and green beans came out, both sides I ordered were changed and the most upsetting fact is that I wasn’t told this until my food was brought out and the food runner, NOT my server, told me my sides had sold out for the evening. My partner then told the waiter “I hate green beans can I have a plate to push them off to the side” to which the waiter never said a word but “sure” returned with the plate and took the green beans away. Both green beans were sent away and a replacement was never a topic of conversation. We were never informed and completely blind sided when the food came out and this put off out our whole dinner. The waiter spoke no more than a few words to us throughout our dining experience. The complete dialogue by the server was “hi my name is _ can I get you a drink maybe a glass of wine,” “Would you like any appetizers to start like flatbread,” the act of taking the order, “would you like more to drink” and when done with dinner “can I get you dessert.” That was the entirety of the conversation. No “how is your dinner this evening,” or “I apologize your dinner didn’t come out as discussed.” This may seem like such a small inconvenience, but as the dining experience goes, service stands out the most. A manager never once came to the table, or else I wish I could’ve expressed my disappointment in person. This experience was disappointing as a whole and the next time I want spend $45 on steak, I’d rather go down to other restaurants on PGA boulevard if I can expect a quarter of my dinner to be changed, and I left blindsided. To end on a positive note, the food that I actually did order did come out delicious. My filet was cooked perfectly and seasoned to perfection. The food was delicious, but the...

Oh where to begin. Short version, the service was so shockingly outrageous, that I've never even heard of this happening to anyone before. The only reason I'm even giving two stars is because the food was good, the atmosphere was nice, and they comped our whole meal, including drinks for what they did to us.

So I had reservations for dinner with my parents. Came on time and were sat outside. 20 minutes passed and not one server came up to us. Made eye contact, came to the tables next to us, but completely ignored us. We were just about to leave when finally our server came and apologized. Fine, we let it go, things happen. Ordered wine and dinner. Three years later, our drinks and food arrived, and I'm missing my side lobster. Server is nowhere to be found. Had to tell the bus boy.

Finally received my lobster and ordered another glass of wine. Mind you, as I said, the food was good. I had the scallops with risotto and asparagus. The lobster was a bit dry but still good. As we ate, the server had disappeared completely again and didn't come back once to ask if we needed anything and I never got my wine. It got so late, that we were one of only two tables left sitting outside and I was turning around and staring at a server and someone that looked like a manager, made eye contact with me, did nothing and left.

I actually had to pick up my phone and call them and tell them to have a manager come to our table outside. A manager never came. Unbelievable. Our server then shows up and asks if I need another glass of wine. We're literally done eating at this point and it's late. I said to him that I did order another glass a long time ago, but it's way too late now and we just want the check. He says to me don't worry, he'll bring me another glass and the dinner is on him due to what occurred.

But I still don't even understand why we were treated so horribly, constantly ignored and forgotten about. I don't understand why the manager never came. The inside and outside were not busy at all for this to have occurred. I've eaten at very busy restaurants all over the world, and this has never happened to me or anyone I know. The fact that they knew what they were doing each time and then continued to do it is what boggles my mind.

Completely ruined our mood and dinner. Never going there again. Interestingly enough, I've had drinks at one of their other locations in another state, and their bartenders completely ignored my boyfriend and I, and drove us to leave after two drinks. I'm seeing a pattern. Apparently they train you to ignore customers at this...

Seasons 52 was shut down by the Dept of Health on June 11, 2025! Disgusting Conditions including slime and mold on cutting boards and food prep surfaces, potential cross contamination of meat and other foods and improper food storage temperatures that can cause food poisoning. Details below.

Florida Department of Health in Palm Beach County 3589266 June 11, 2025 Emergency order recommended (Facility Temporarily Closed)

Inspector's Note: High Priority - Displayed food not properly protected from contamination- various garnishes and salts used in mixed stored on the bar in front of last chair garnishes not covered from potential contamination from customers ; operator removed and changed location Corrected On-Site High Priority - Live, small flying insects found Observed approximately 25 live flies at the bar landing on garnishees like fruits and herbs and bottles of juices; operator started to clean areas; High Priority - Raw animal food stored over/not properly separated from ready-to-eat food. Raw meatballs stored above cut lemons on the speed rack in walk-in cooler ; Operator stored properly Corrected On-Site High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. lobster tail (50F - Cold Holding); shrimp (50F - Cold Holding); scallops (47F - Cold Holding); in walk-in cooler; food not prepared or portioned today; as per manager food removed from drawers at grill station as drawers were no longer maintains 41 F or below; food out of temperature for approximately 1 hours ; food moved inside walk-in freezer ; Corrective Action Taken Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime- heavy presence of mold like substance on cutting boards at cook line Removed Corrected On-Site Basic - Cutting board has cut marks and is no longer cleanable- at cook line Basic - Floor area(s) covered with standing water- at the bar Basic - Floor soiled/has accumulation of debris- sticky floor at the bar

Count Violation 1 + Time and Temperature Control - potentially hazardous / time / temperature control for safety foods (PH / TCS) 2 + Food protection, cross-contamination 1 + Food-contact surfaces clean and sanitized 1 * No presence or breeding of insects / rodents / pests; no live animals, outer openings protected from insects / pests, rodent proof. 1 Food-contact and nonfood-contact surfaces designed, constructed, maintained, installed, located 2 Floors, walls, ceilings and attached equipment properly constructed and clean; rooms and equipment...