Cold Stone Creamery — Restaurant in Palm Desert

This place REEKS of stinky bathroom cleaning chemicals. It was so bad we had to eat outside in the super windy weather, our overfilled ice cream cups dripping on our clothes. I ordered the Oreo Overload, which I order every time I go to a Coldstone. So I know it pretty dang well. This didn't taste like Oreo Overload. The worst part was that the ice cream was TOTALLY crystallized. Like, every bite had ice crystals in it. It didn't taste like the normal sweet cream but a stale yucky version. I don't know what the heck these people are doing here. It takes a lot for me to take food back, but I took mine back in and told one of the workers what was going on. She didn't know what to say, so she brought her manager(?) over. The manager looked at me like I was crazy when I told her my ice cream was totally crystallized and looked/tasted old. She didn't offer to remake it. She just rudely told me "Well I just opened that ice cream". No apology or anything! I asked her to remake it with a different ice cream, which she did begrudgingly. The second attempt was better but still didn't taste anything like my usual (even factoring in the different ice cream base). How is this Coldstone still in business, and how does it...

Stepping foot for the first time to a Cold Stone Creamery was a complete disaster. I've had a giftcard from CSC for a long time and was excited to finally use it after my psyical therapy appointment nearby. I asked the employee what she suggested. Some coffee ice cream mixture that was tastey. I thought I'd order a vanilla shake thinking that would be difficult to mess up. Boy was I wrong. it was so sickingly sweet...tasted like frosting. Came back to see if I could exchange it and was told NO. Because I had left the store briefly. Like 3 minutes. The whole experience was just rotten to the core. Managare contacted me and said she would make me a new shake of my choosing. Under one condition, that I would have to come in on a certain day at a certain time which I was not available. Nice...

Really disappointing that in the hot desert, I went to spend money here to enjoy ice cream indoors and Not One table inside during 115 degrees. Not that they were taken. There just wasn't any located inside. What if someone elderly came in? I find this unacceptable. There were a couple tables outside but in the extreme heat how would that be enjoyable? On top of the price of this ice cream which didn't give much of the topping I picked. Just drive an extra 5-8 min or so, and go to Lappert's in P.D. or Ben and Jerry's in Rancho Mirage at The River Shopping Center. They offer plenty of seating inside for their customers and great flavors to choose from as well as...