Sbarro — Restaurant in Palm Desert

I went there with my family today 11/07/2021 at 5:30 pm! Two employees ,young men one with girl like long hair short and the other tall chubby with jerry curl hair said that the kitchen is closed so therefore they’re not making a large pizza anymore! They were really rude about it too that I almost lashed out at them! I asked for the manager and they said he wasn’t there but that his name is Pablo if I wanted to come back at a later time like another day to speak with him! But if that Pablo is who I think it is then he is the issue why these employees are like this because they follow by example! The kid with the long hair said he ain’t making no whole pizza because he said he personally was done and was gonna go home but he continued to help customers for another 20 minutes which made no sense! The online website for your location says they would close at 7pm so why wouldn’t they make pizza?? I took my money to little ceasars pizza on my way back home and Some domino’s pizza stuffed cheese bread ! So I spent about $30 which I was gonna spend there at sbarros pizza! Honestly after reading other reviews here online after today’s incident I’m tempted to contact bbb and the news to follow up with this establishment! Another young lady after my encounter also ask for a large pizza and they told her no! She ended up going to Charley’s Philly Steaks...

Was delighted to discover there is a Sbarro in the area. I ordered online at 713pm, closing at 8pm according to ordering page on their own website. Got a call a few minutes later that they already closed the kitchen and refused to cancel and refund my order. No option available on their own website to cancel orders. Very unhelpful, never heard of a food service establishment turning down orders 45 mins before close. The fact that they put it entirely on me to find a way to get my money back is entirely unacceptable. This is the kind of thing that kills a business. Lost me as a customer...

The food was pretty good, the pizza was cooked properly and tasted like my mouth liked it. The staboli was very not very pretty meh. It was not cooked all the way. The meat in my straboli was crispy, but the inside was raw dough. The service was... I'll give it five stars. The man behind the counter was nice, he gave pretty nice and most definitely passed the vibe check. He got my food out quicker then he had led me to believe. The seating is plentiful. There is plenty of people to go people watching, and the fact that there is druggies and hobos around for lots of people to...