Starbucks Coffee Company — Restaurant in Palmdale

They alright. The lady in the line always be saying what's your name. I say my name, then she be like how are you. But she does not care how I am. It is a script. My name is for relational purposes. If she says "okay see you at the window nate" I am supposed to trust her more. When she says "and what else?" after every order I place it is like she knows I trust her. And she knows I will order another cheese/fruit box. "and what else" okay and a mocha frappaccininio for later. "and what else" well actually that was it but since you phrased it as an expectation and used my name which shows you're my friend then um I guess I'll get a Starbucks refresher too. The pink drink Venti please.

And what else

Okay. Um I guess I'll have to get the lemon cake, my girlfriend who is of age wants those a lot. And what else. And what else. And what else, Nate? Alright. Now I'm peeved. Whatever though. So next I go to the window, and pay and get my stuff and it's pretty good to be honest with you. Then one time i went in there with my pet (one of those dogs with the short squat look) and they said I had to take him out. But I didn't so I ordered a cup of Vento mocha frappaccininio and they let me pay and it was cool. But they always ask for a tip like "Alright sir and it's just gonna ask you a quick question" and it's always "tip 15%/18%/20%" like what. They did not come serve me at my table or pretend to flirt with me for more cash. Why they getting 15% of my 7.25 frap. Also why do they act so bashful when they show me the tip screen. It's always "haha it's gonna ask you a question" or they self-defeat by letting me know that it's TOTALLY OPTIONAL. And they look away while I select NO TIP because they know what they are doing. The cool baristas skip it for me hahahahahahahaha. They are one on a million tho. Also peep that ant I saw in the planter outside...

I have to say, I've been coming to this location for a very long time and I've only had one issue. The issue I had (long time ago) was ordered a drink thru the drive thru and I received the wrong drink. Yes, a very small mistake, which was fixed.

Regarding the wrong drink, I was on my way to work early morning drive thru was packed. When I became my turn to pay and collect my drink, I drive away and took a drink of what I thought I ordered (black coffee). Once I find out that it wasn't the drink I ordered, all I did was called the store let them know, and for the next week all I had to do was give them my name for their inconvenience. Not only did I get a week's worth of hot coffee I was given a $15 Gift Card.

Moral of the story, communication is the key. If people would just communicate in a respectable manor, things would be alright and corrected.

My family and I have been coming here since they've opened this location and have spent many hours in this location and I've never heard of any of these issues regarding the complaints for the...

I am writing to express my frustration with an experience at your store on. As a regular customer who frequents this location daily, I have always placed my usual order, which includes ice. However, on multiple occasions, including today, I was told that the store had run out of ice when I requested iced water.

I find this hard to believe, especially after witnessing your baristas using ice to prepare other drinks immediately after I made my request. This has happened more than once, and it gives the impression of unprofessionalism and inconsistency in customer service. As a loyal customer, I expect transparency and fair treatment.

I hope you can address this issue, as it negatively impacts the store’s reputation and my experience as a customer. I would appreciate a response on how this matter will be handled moving forward.

Thank you for your attention to...