Subway — Restaurant in Palmdale

Awful experience. Owner with no concept of customer service, refusing refunds for food I didn't even leave with. Food wasn't right, wasn't even wrapped properly. Look at the photo. It came like that. Bread all mashed up, the paper all wrinkled, not even sealed. The owner kept refusing refund, and the best they would offer me is store credit. I'm out nearly $50, got none of the messed up food. This place is bad, and it starts with this owner.

I placed an order via the app. I was notified in the app the order was ready for pick up. I arrive and the one person working this subway was confused. She told me she didn't finish the order... and she was helping another customer. By the time she got to me, half the order was sitting out and was ruined. I complained and she said she would "make them real fast." She spent 5 min or less remaking 4 sandwiches. They were all messed up, as you might imagine. They were smashed, the order wasn't right. It was a mess. The bread looked like she gauged each sandwich with her thumb and tore the bread apart to cut it. It wasn't even an accurate order. I asked her, "did you do this right?" Oh yes she says. But then I noticed that I ordered 3 foot longs, and 1 6". She gave me 2 foot longs and 2 6". I told her I couldn't take the sandwiches as they are and asked for a refund. She told me she could "remake them again." I didn't want her to try for a 3rd time and still get it wrong... and I had work commitments. She took down my information and said she'd have the manager call me to get a refund going. I left the food there because it was a mess. It looked like someone tore and smashed these sandwiches to bits.

Hours later, I get a call from the manager who tells me, "the owner won't let me refund these. We can remake them or offer you credit." I don't need the sandwiches anymore and I don't want to come back. But she insists the owner will not allow a refund.

I told her, "If this was a restaurant and you had a problem with the food we'd be able to get something taken off or refunded." It's absolute nonsense that the owner won't refund an order where I didn't even...

I order a sub and I had a coupon. They called their manager on the phone and informed me they only take the coupon for a select few sandwiches. The one I ordered rotisserie chicken was not one of them. Well the other subway takes the coupon. Oh no the owner doesnt accept coupons. Ok its a franchise so fine. I had it toasted. I get my sandwich When the sandwich maker put my sandwich in the bag it was the wrong sandwich. I had to take it back. “GAS” is not cheap mind you. I informed the workers that I received the wrong sandwich and could they make another. NOPE they had no more provolone cheese. 🤨 Really ok. They said we can make it with another cheese. I said no thank you. I will just take a refund. They inform me that they cannot give refunds and the manager was not there and the owner was unavailable. I mean what the flying flip. I tell them what if I were rolling in from out of town, you want me to come back tomorrow. REALLY. I speak to the manager she gives me the story she hasnt had a vacation or day off in a while, the workers are new and they dont want them giving free sandwiches to their friends. NOT MY PROBLEM. I go back the next day, owner and manager not there. I try the 3rd day manager is there but gives me attitude. We can just make the sandwich over. Are you kidding NO. I want a refund. She calls the owner . 🤬. Ok so I get the money and I ask to see the receipt she gets an attitude well I give you the money why you need the receipt. I want to take a pic of if because it was lunch I need it for my expense report. She gets nasty. I swear I will never go in there ever again. If I could give this place -10...

Had a horrible experience with the subway. Management is clueless and they don’t train employees properly. I ordered an online order to be delivered I was charged astronomically for the delivery only to have my bank charged and no order be processed. There was no help when I called, the employee was completely clueless and when I talk to a Manager today they were still no resolution. Play people told me that I had to wait until the owner or manager was in and out to get my money back. I’m waiting for the manager to be in and still no money back. The owner was also supposed to call me the following day which was yesterday and of course I did not receive a call. Unacceptable and I will be contacting corporate after I get off the phone with my bank disputing this madness. I’ll continue using my home location on Tierra Subdida because this location is wack . Do not spend...