Burger King — Restaurant in Palmetto Bay

I am so disappointed in this location because I live and was brought up down the street I mean this new addition to the crew outstandingly rude ignorant ghetto street attitude non listening unprofessional her name is queillia and that's how she treats you hello thank you for coming coming to biggirking my name is..... how can I take your order and I told her and she repeated it to me so I ordered 2 whoppers and a large fry she had me wait out front wait 10 minutes till she made me park my car and get out and walk over to the door where she handed me the back I'm talking about I got there went inside to the glass of water 8 the food inside the food is cold and I was just so hungry I had just worked a 16 hour shift and I'm ready for bed at that point but I need to eat so I didn't Diptic are sick get it get sick and I'm really just so disappointed because I live down the street and they have that s* talking nasty loud back talking talking behind my back when I walked inside I went to go get my keys and they were talking about me behind my back in the store and I said you only want to talk about me behind my back okay go ahead alright you're right there she said you're crazy and I said I'm not crazy you're crazy you stay right there and I made it a point to go ahead and get this known because I should have never had to deal with that as soon as I complained that it was cold they should have been apologetic and reassuring that the next time was going to be more than I expected and they are terribly sorry for not getting that for me they are really word unprofessional and I mean I've seen some really professional people get hired and that's quite the opposite I mean she literally told me that oh we don't make food for the individual person I'm like Que me I said I wanted the food off of boiler you supposed to do that that is it I am entitled to that I ate customer and I wasn't given that I was given back talk...

I just left this restaurant. The worst service immaginable. I went inside to sit down with my family for a grilled burger. Waited for about 15 minutes for my food, when i saw that I was no were near getting my order I asked for a refund. I was told the manager was not giving any refunds. I insisted with getting my refund and threatened to call corporate. The "manager" actually went and locked the lobby doors. One of the other patrons told the "manager" the doors couldn't be locked and after some back and forth unlocked one of the lobby doors. I actually felt like I was being held hostage. Finally, after about 5 minutes of back and forth I was able to obtain my refund. The "manager" Jose needs a lesson in customer service ans needs to go back to management training. If you are short staffed call in for reinforcements or put a sign on your lobby door that the lobby is closed and only drive thru is open. Needless to say I will never return to this Burger King ever. I went and enjoyed some...

I normally avoid this Burger King because of their horrible reputation but it was the only one near where I had to go. They did not fail to disappoint. I walked in for breakfast with my daughter and there was no one at the register to take my order. Finally someone with the most disgusted attitude walks over to hunch over the counter while resting on their elbows to take my order. Everything I order apparently made her upset because everything I said was greeted with an eye roll or an exasperated huff. She served my order and when another employee (maybe a manager) brought my iced coffee they exchanged words and I witnessed that she gave the middle finger to him behind his back and continued muttering obscenities under her breath. Also, the restaurant was filthy. All of the tables were covered in dried soda and old ketchup. It was obvious that the tables haven't been cleaned since the day before. I'd rather starve than to...