Asian Box — Restaurant in Palo Alto

WHAT A DISAPPOINTMENT!

Our family chose Asian Box after reading ALL of the 5 star ratings. We were convinced that this was going to be a great dinner choice and infact it was one of the worse.

My daughter does NOT like peanuts! Her order specifically did NOT include peanuts, her meat choice was chicken. Upon getting our boxes as we ordered and went home, my daughters box had peanuts in them and another order had been screwed up. They switched the orders around. I didn't get to eat what I had ordered. After trying to eat and just forget about the mess up my daughter and I both could not enjoy our meal. Such a diservice to locals like us who frequent that plaza almost daily. We couldn't just go back, Asian Box closes at 9pm and we would have just wasted more time of a problem they created.

The shrimp spring roll is $5. It is actually one whole spring roll that is cut into two pieces. The dipping sauce was ridiculously spicey we all ended up discarding $15 dollars down the drain along with the other two orders that were screwed up.

This place is pricey and I personally wont dine here again, but if you choose to dine here, be cautious of how your order is handled. If you are someone who cannot ingest spicey sauces, skip the sauce on the...

I... LOVE this place! The concept is not original but the food is delicious! Everything is gluten-free and you get many choices to customize your box. You can't really go wrong with any of the options because they all taste great together. As someone who has been trying to eat healthy after the holidays but doesn't want the food to taste too healthy, this is the perfect place.

First you choose a base (choice of jasmine rice, brown rice, asian salad, rice noodles) and then a meat (pork, chicken, beef, shrimp, tofu). I went with the asian salad for the extra veggies and the beef. You automatically get wok sauteed veggies (or you can opt for steamed) and other veggie toppings such as picked carrots, bean sprouts, etc. My box was literally an explosion of yummy veggies. And of course you get to choose your sauce. I went with the tamarind, but I'm sure the other sauces are delicious too.

Tl;dr tasty healthy box of...

Folks who go to Asian Box go because the food is reliable and tasty. This is NOT what this review is about (because it is still reliable and tasty). This review is for the service. Door Dash screwed up my order (not surprising) so after realizing that I was NOT going to get my Asian Box order delivered, I drove to the restaurant to place the order again. I spoke with Wendy, the Executive General Manager, and she was understanding, kind, and most importantly, professional. She immediately helped me with my order and expediated it so quickly, I should have just gone to the restaurant to place my order instead of relying on Door Dash. Also, I want add that their crew quickly put together 6 orders in 5 minutes. Go there if you want to be treated kindly and respectfully because fewer and fewer places nowadays seem to remember that service is just as important as food...