Douce France — Restaurant in Palo Alto

Usually good but quite disappointing this time and the customer service was terrible. I visit this bakery whenever I am in the area as your sandwiches are nice and their coffee is good as well. This time when I went by, I got a pear and brie sandwich, Unfortunately this was to go and I wasn’t sitting there to eat it when I got home and opened the box the sandwich was literally only bread. There was one really thin slice of pear in it, and literally a smidgen of bread, the sandwich was super dry and had no sort of flavour whatsoever. When I called the Bakery to give them some feedback, as a person on the phone was very abrupt and said that items were made fresh in the bakery so he’s not sure how that could have even happened but there was nothing I could do about it except if I would come back all the way, which was about six miles at that point, and they would take a look at it His tone did suggest that it would not make any difference to him, and even when I offered to send him a picture, he said pictures are so judgemental and it’s up to each person‘s interpretation While I understand that this happens once in awhile, you can’t be perfect all the time, the customer service really up to me as I was expecting a better response especially having gone there so many times and given them so...

Never have been here before, and never again. Service was good, but this is Not a $10.00 sandwich. This was a to go order so I didn’t see what was in the box until I got back to the hospital. Wilted lettuce, small slices of Roma tomato, cheese was translucent so thinly sliced, and where was the turkey? The meat looked like 2 Land of Frost packaged Turkey meat. The pastries are good , but when you want a sandwich for lunch and this is what you end up with, well , a picture is worth a thousand words.

As a side note: I received a reply from “the owner”, just to let you know , it’s really sad that you feel the necessity to reply to every poor review your establishment receives, no I didn’t like you “fresh” sandwich, and I was the manager of a Boulangerie for years. I also worked with a well known pastry chef. SO, my review was not exaggerated…Picture speaks for its self. No worries Buddy, as I said I will not be returning to your shop. No snarky reply is necessary, let’s just...

I placed a special order by phone , when I go to pick it up was not the correct order. The cashier accepts their mistake, apologizes and offers me a discount. I didn’t really care about the price, but knowing that what I was buying was not really what I wanted/ had ordered. When the manager (Victor ) realizes that the cashier had offered me a discount, he got angry with his own employee and scolds him in front of everyone , saying that if I did not accept the product, it could have sold it any ways. The embarrassed cashier offered to pay for the difference out of his salary. Sadly, the manager (Victor, who took the order) never care about customer satisfaction and much less to humiliate those who help him. Is not worth to support buying places where you can see such situations. Since then; Trader Joe's has become a better and cheaper option for me. I'm sorry for the cashier, he was a...