Braum's Ice Cream & Dairy Store — Restaurant in Pantego

I had the worst experience at this location! From the moment I pulled in til the time I pull out! Upon parking, I was informed by another customer that was leaving out, that I had parked in throw up in which they had seen a guy regurgitate all over the parking lot area upon their arrival! So i had to RE-Park! When my children and I went in to order, 2 cheeseburger kids meals, in which one of the kids meal were only suppose to have cheese w@ added tomatoes and lettuce NO CONDIMENTS pickles or onions due to allergies, and a regular double cheeseburger meal for my self. Went to be seated to "ENJOY" our meal as a family and things just spiraled out of Control! I set my kids up to start eating and when my daughter bit into her sandwich there were pickles, mayo & onions (allergic) on it. Thank God I always keep a dose of Benadryl in my purse...but anyway...I had to get up and ask for them to remake her sandwich! Once her burger was ready I went to sit down to try to finally "ENJOY" my meal and once I opened and bit into my sandwich I discovered that there was only 1 patty on my sandwich. AGAIN I had to go back to the counter and report yet another mistake! At this point I just wanted to spend time with my kids and eat like a normal family, so I joined them and ate my fries until I was called back to the counter for my REMADE sandwich. Finally I was eating, but my kids were done watching me eat and my son discovered that they hadn't received their toy with their meal... So ONCE AGAIN I had to stop back at the Counter to get their toys! I spent more time at the damn counter than at my table w/ my kids! Then on the way out I WAS about to order my kids ice cream TO GO and this crew was in the middle of a shift change! As I watched this guy pictured JUST walked in for his shift, the Manager immediately asked him to refill the cream in the ice cream machine! He had on No Gloves and didn't get a chance to wash his hands! I WILL NEVER COME BACK HERE and I will encourage anyone seeing this post or future guest to RETHINK...

Not a pleasant visit. The milkshake I ordered was a malt instead. No big deal really, I took it in to exchange it because I'm allergic to wheat (malt being a wheat product) and can not continue to drink it. I told the employee that I had ordered a milkshake and this is a malt, I'm allergic to malt and need to exchange it. Another employee walks up and asks the gentleman who made the drink if he added malt to it. He told her no, she looked at me and told me there wasn't any malt in it. I told her to feel free to take the lid off and taste it. She told me again there was no malt and started to walk towards a different area. I told her again that she was free to taste it but that she was now arguing with me and that wasn't right. She personally made me another one and handed to me and said, I didn't put any malt in it.

The whole thing was just a bit ridiculous. I am going to be dealing with the fact they contaminated the first drink; however, I'll except that, I didn't say - hey, I have an allergy, don't put wheat in my milkshake. I know the risks of cross-contamination and chose to get a product at a place that handles wheat. If I had gone in there in a frenzy and through a fit, I can see her being put off but I didn't. I just wanted a milkshake without malt in it and got a milkshake with unprofessional sass.

All of the rest of the employees were quite enjoyable and were respectful, including the one that reminded her to be professional. Hopefully in the future they will be left to handle their mistakes on their own especially since the milkshake she made me to make up for the messed up one was made in such a hurry that she left a fairly decent sized clump of unblended icecream at the...

Braum’s Ice Cream & Dairy Store is always a dependable stop for me when I’m in the mood for a good burger and a malt, and this location still delivers on the food front. The burgers come out hot, juicy, and flavorful, with fresh toppings that give them a notch above typical fast food. The malts remain the highlight—thick, creamy, and balanced just right, with that signature Braum’s taste that keeps me coming back.

Where this particular spot doesn’t quite measure up is in the overall service and upkeep compared to other Braum’s locations I’ve visited. The staff gets the job done, but they don’t carry the same friendliness or energy I’ve come to expect. At times the pace feels slower, and small details like cleaning tables or staying on top of restocking get overlooked.

The building itself is showing some wear, and while it’s not terrible, it doesn’t have that same fresh, well-kept vibe I’ve noticed at other nearby stores. It doesn’t ruin the experience, but it does stand out when you’re used to higher standards from the chain.

That said, the food remains consistent and that’s what matters most. If you’re after a solid burger and one of the best malts around, this Braum’s still hits the mark, even if the location and service aren’t quite at the same...