Papa Johns Pizza — Restaurant in Paradise

I have tried very hard to avoid this review, because I enjoy a good Papa Johns Pizza frequently. I am certainly a frequent flyer ordering multiple times a month, sometimes multiple times a week. Someone at Papa Johns decided it would be a great idea to use Door Dash to deliver their pizzas, and every since they made that choice I have had nothing but problems.

I have had pizzas left on my door step, ants crawling all over the place, and no knock or doorbell, only to be discovered 30 minutes later cold.

I have had completely wrong orders delivered to my house (can't blame door dash for this one)

I have had pizzas take 40 minutes to get from the shop to my house which is 7 minutes down the road. They have an online tracker so I can see when it leaves the building with the dasher.

But last night was the final straw. I did not include a tip on my CCard, as I had cash to give as a tip. The door dash driver gives me my food, I hand her the cash tip and she disappears quick. It's no surprise, you can see the photo of what was in the box. Obviously she did this, because she noticed no tip on my CCard.

What's even worse is Papa Johns charges a $4.95 delivery fee, when they don't deliver the pizzas.

Now the staff at this location have been understanding, and I can hear the frustration in their voices, as these complaints about Door Dash come frequently. Plus they have to continually remake orders and send them out... I have forgotten all of the orders that had to be remade because of Door Dash.

It's quite simple Papa Johns, you don't supervise Door Dashers, so they can do whatever they want, and it's killing your business. Are you going to do the right thing and go back to paying your own drivers??? You are already collecting $4.95 per order to provide this service... so what's the problem?

Again, I don't begrudge the local crew at this location, they make great pies, but from now on, I am going to call in my order and insist that a delivery driver bring the food. No more Door Dash.

UPDATE 10/1/2024

They won't let me add another negative review, so I will just add to this one... Another order placed today, delivered by Door Dash. This time, the food was left on the ground outside, with my ant friends and the pizza looks like it was dropped. I'm adding two more photos to the collection. I will keep posting as long as it takes for Papa Johns to fix...

the service was terrible, food was cold. It took them an hour and a half from when I called in to order my pizza just to have it delivered COLD! I had to call the store twice to ask them what was going on, Gilbert--who I'm assuming is the manager since he was the one who actually took the order and kept answering the phone--had no reason or good enough explanation other than 'we had a big order before you, should be there soon' no time, not estimate, his tone was SOOOO dry and unbothered, even when I explained to him I had hungry kids waiting to eat this pizza. And THEN! As if to say 'to hell with your concerns' the delivery guy just says 'well he said it was gonna be 45 minutes. FIRST OF ALL, it was an hour and half since I ordered this damn pizza and who the hell is 'he'? Yeah no tip and I will never order from this place again. On my receipt it says 'Stan' approved this order. Shame on you Stan, Gilbert, the delivery guy and Papa John HIRE NEW TEAM MEMBERS!! Their customer service here is DISGUSTING!...Oh and I ordered this while staying at the Travel Lodge Hotel on Koval Lane by the strip mainly because it was supposed to be free delivery--which I got charged...

Door dash was the worst decision ever! Friday night I ordered 4 medium pizzas, break sticks and a brownie. I pre ordered and scheduled for a 4:30 delivery. By 5pm I finally got a notice that a dasher was on their way to the store. By 5:15 they delivered EXCEPT they delivered ONE pizza, the breadsticks and the brownie. He swore he was told that’s all there was to deliver. We immediately called the store and they said they were getting the rest out to us, which meant another dasher and waiting for them to actually pick up the order. We did not get to eat until 6:30 when the new dasher arrived and it was painfully obvious our 3 other pizzas had been sitting there the whole time. If the store wasn’t 3 miles away we would just do carry out, but we don’t have a papa John’s any closer to us so this is “our store”. Guess we will stick with Pizza Hut or dominos as they have their own drivers and both are a block away from us. Too bad because I very much prefer the taste of a papa...