Dunkin' — Restaurant in Paramus

There were unfortunately multiple issues with my visit to this Dunkin. I'll put the worst first: I ordered decaf, they said it was decaf, the label said decaf, but the drink I got was NOT decaf. I'm very sensitive to caffeine, so I experienced a ton of physical discomfort because of this, and it has messed up my sleep schedule because I got this drink at 4pm. The drink was wrong in other ways, as well. I ordered an iced latte, and was handed an iced black coffee. I also believe that I did not receive as many flavor shots as I was charged for. When I asked for some milk to be added to the drink, I asked for whole milk, and the employee seemed to have a hard time understanding me. I said "whole" multiple times, and he presented me with almond milk and oat milk before I clarified by saying "regular milk." I understand that "whole" can be a hard word to recognize for a person whose first language is Spanish or something similar, but I feel that "whole milk" is an important enough phrase that employees who have trouble recognizing the word should be given extra opportunities to practice doing so. On top of all this, it was uncomfortably hot inside this Dunkin. The afternoon sun was shining right through the floor-to-ceiling windows, and the AC must not have been working right. PLEASE get some blinds in order to make the room bearable in the afternoon. Overall, the employees weren't rude or anything, they just seemed pretty out-of-it. It seems like they needed to be trained better. And it certainly wouldn't hurt their performance if their workplace got some blinds so their energy isn't sapped...

This Dunkin location is among the worst I have ever been to, and I have been to A LOT. Sometimes I come here out of convenience due to my location, and every time I leave feeling the same regret. The workers here are just awful. Whoever owns / manages this franchise location really sucks at what they do. Out of the 10-20 times over the last 10 years I have stopped into this one, I have had a positive experience maybe 5 times? It's my own fault for continuing to come in, but sometimes I really do think to myself "maybe this time it will be different". It...

Today is Thursday August 13th, 2020 at around 7:20am I went inside to get coffee and donuts and right in front of me there were 2 young African Americans standing in line WITH NO MASK and they were served by the associate with no questions asked. As soon as the 3 people behind me saw them without mask, they all walk out and so did I. They should not have been let in, let along served. I go to this location all the time and I can assure you, I will not go back there again. I guess this location thinks they can not get in a lot of trouble letting...