Parkland Bagels — Restaurant in Parkland

As a loyal patron, I’ve tolerated the crowded and busy nature of this local spot, but after spending $69 (including a $5 tip for takeout) and being treated poorly, I now understand why their Google rating has dropped to 3.9 stars. I see other recent customer have the same experience but management defends them after "reviewing the interaction". This isn't a 1 time occurrence. It's ongoing. It's hard to admit the truth, but you need to for the survival of your business.

While waiting in line at the checkout counter, I noticed the cashier was neither smiling nor friendly. She seemed short and dismissive with every customer, myself included. When it was my turn to pay, I asked for salt and pepper with my order. She curtly replied, "Get your drinks first and then come back." I complied and returned to ask again, only for her to dismissively say, “After I finish at the register,” as she turned away.

To clarify, I told her I didn’t catch what she said and mentioned her demeanor was rude. To my surprise, she abandoned the long line of waiting customers to confront me in an aggressive and unprofessional manner, demanding I explain why I called her rude. I explained my observation and shared that I’m in the industry myself. Her response? “Then you should appreciate me multitasking.”

Listen, multitasking isn’t an excuse for a rude disposition and poor customer service. My business has hundreds of five-star reviews because we prioritize kindness and professionalism. If the best you can manage is snippy responses and an unpleasant attitude, perhaps a different line of work—like McDonald’s—would be more fitting. Because that girl wouldn't make it a day in a business that encourages superior customer service.

As I was leaving, I overheard another employee tell her, “You’re the best employee we have.” That moment made it clear why their ratings have plummeted. This establishment has lost a longtime, loyal customer, and I can only hope the owners take action to turn things around....

I will start with I am glad that I did not allow the negative reviews to prevent me from trying Parkland Bagels for myself.

As I entered the location, I entered the line to place my order and was met with a kind employee whom helped me make a decision as a new customer. She asked questions such as what was I in the mood for, what did I like and provided a couple different suggestions. I made my selection and the interaction was pleasant. I then moved to the register area where the next staff member took my payment. She too was very pleasant. She advised that I get a free coffee with my purchase and questioned whether I wanted hot or iced... So, as far as service is concerned, I was pleased. Met with smiles and great customer service.

As for the food. I forget the name of the breakfast sandwich but I believe it was the "How u Doing".. Egg, bacon, sausage, cheese and home fires on an Asiago Bagel. It did not disappoint. It was satisfying and very filling. A very LARGE breakfast sandwich. I only gave the food a 4 simply because its breakfast food and I don't think breakfast food is deserving of a 5star rating. But it was def a great breakfast sandwich. The cost was roughly $12 If I recall. Not as inexpensive as your fast food breakfast sandwich but those sandwiches are not at the same level of what Parkland Bagels sandwiches are. Freshly sourced bagels and made to order.. I think it was still worth the $12 with the free coffee to go with the meal. Free refills too!

The atmosphere is great in my opinion as well. I am from "Up North" and you do get that feeling of an up north breakfast spot with that hustle and bustle! The other customers engaged with me and I them.

With that said, I look forward to coming here again and would recommend this...

Listen, the food is so good here but staff really need some sensitivity training AND they need some signs that say the DINING ROOM closes promptly at 3. I came in with my family at 2:30 assuming this was like most restaurants that will still serve you 30 mins before they close. WHILE WE WERE EATING At 2:58 we were told we had 2 minutes to leave. We were trying our best to eat fast because trust me I know what a pain in the rear it can be having to stay late for customers…. I used to work in restaurants for years so I understand his frustration but to kick us out?????Legitimately my 4&6 year old were eating their sandwiches and we had to pack up and leave. When asked if the owner would support staff kicking paying customers out they all said absolutely which is mind blowing tbh.

Fine, but there needs to be documentation SOMEWHERE for paying customers to know that they have to leave the premises when it’s EXACTLY 3. Also, if the owner supports this sort of treatment of paying customers then they don’t deserve your money tbh. We spent 75$ on lunch and got kicked out lol

We believe in supporting family owned businesses but if this is the kind of customer service virtue they live by, there are plenty of comparable places locally.

Response to the owner: they would never rush us out? Well they did. And the sarcasm isn’t appreciated of course we saw that the hours are until 3pm but any decent restaurant shuts their grills off at the time of closing and allows the patrons sitting down to finish. I have worked in restaurants in major cities, on Atlantic Avenue, in fine dining establishments and I’ve never ever seen a restaurant kick patrons out promptly when closing hours are. It’s not a Dunkin’ Donuts it’s a restaurant 🤷🏼‍♀️ but to each their own....