Starbucks — Restaurant in Parkland

i am big on customer service and find myself constantly disappointed with every visit here. we work in the next plaza so it’s very convenient and we usually do an order from 2-14 people on a regular basis. on a day that we order 10, it is guaranteed that at least 6 of them is missing something or just not correct. we have made so many complaints from the way the drinks taste to the customer service. when you do make a complaint, if you notice that one of the drinks is incorrect, they get noticeably annoyed. i’m paying $4-5 for a drink then it needs to be exactly how i order it and include what i’m paying extra for. i’ll let them know at least every visit that it’s missing whip or there’s supposed to be extra caramel drizzle. for yesterday afternoon, Caylli got annoyed and aggressively dumped out the cups that already had milk, ice and a touch of caramel drizzle when i let her know that the caramel macchiatos wanted extra caramel. all that had to be done was add more caramel, not get annoyed and dump them out to start all over. Mia who is usually at the register, TERRIBLE ATTITUDE. you’re suppose to be a greeter!! you greet people, “welcome” “hi” “can i take your order” McDonald’s has better customer service!! you will literally wait at the register and for her to greet you but instead you’ll get “i’m ready.” Sarah and Karina have been pleasant and always sweet when i come in. my next visit i will get the names of another 2 people that are friendly and update this review. it is a man and a lady but they have a great attitude as well, just didn’t catch their name. however, the rest of this staff needs to go back to training or just find a job that doesn’t involve interacting...

Today was my first time placing an order at this Starbucks. It honestly looked so dirty, which should have been my first red flag. The second red flag was that no one greeted me, and the third red flag was that there was no menu posted behind the cash register as there is in most Starbucks locations. Honestly, you have to be a mind reader to order at this Starbucks because when my drink was made, I had no idea it was ready because no one called my name. I only found out because the girl who made my sandwiches called my name and put them next to my drinks.

Honestly, today, I needed to pick something to eat, but with how expensive everything is becoming, I will not give Starbucks my money again. Considering how hard things are, the people working at this store, especially the girl making the drinks, should have a better attitude. I saw another comment where a lady posted a picture of the girl making the drinks and made a similar complaint. It just baffles me how much customer service is declining.

Please don't ask me to share my review in another link. My review was posted, and you can figure out what you want to do with it. If you have time to respond, you have time to resend it to whoever it needs to get to to improve the quality of...

The first time I went to this location, I noticed the service was slow, even when there was only 1 other customer in the store. I made sure if I was going to go back to this location, I would leave plenty of extra time to get to work. When I went back, they forgot that I had ordered oatmeal and ended up serving 4 customers while I stood patiently and waited. When I finally spoke up after 15 minutes, they apologized and made the oatmeal right away. I figured I'd give this location another try (they are close to where I'm headed some mornings for work). This time there were 2 other customers in there when I walked in.. uh oh.. while I waited for my order the two employees who were working kept calling out for "John" for 10 minutes. John eventually appeared from the bathroom and started helping out. I thought this was when the oatmeal would be made... nope. Had to ask if it was coming out. The employee who got to making it asked John if he had deleted the sticker for my order and he said "no". She gave me the oatmeal and I was on my way to rush to work only to find the oatmeal in its bag sideways, dripping and...