Mattress Firm Parkland — Hotel in Parkland

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Review of Mattress Firm

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I recently visited Mattress Firm, and I have to say, I was thoroughly impressed by the service I received. From the moment I walked in, the staff was welcoming and eager to assist.

One employee, in particular, stood out. His name was Frederick and he was from Hawaii. He attentively listened to all my concerns regarding comfort, support, and budget. What really impressed me was his willingness to go the extra mile to find the best deal available. He didn’t just try to sell me the most expensive mattress; instead, he genuinely wanted to ensure I found the perfect fit for my needs.

After testing several options, I felt confident in my decision thanks to their thorough explanations of different features and materials. It was clear that he was knowledgeable and passionate about helping customers.

Overall, my experience at Mattress Firm exceeded my expectations, and I left feeling satisfied not only with my new mattress but also with the level of service provided. I highly recommend visiting this location if you're in the market for a...

I went into Mattress Firm Parkland very disappointed and left very happy!! Huge thank you to Matt, the best salesperson I have ever worked with!!! He listened attentively and gave great solutions to all of my issues. I slept better than I've slept in years last night on my new bed!!! I was disappointed bc the previous place I order my bed from promised its delivery on Thursday, then didn't deliver, and again on Saturday and did not deliver AGAIN, and the manager from that store was extremely rude and unapologetic about both failed delivery incidents, taking ZERO responsibility for their mistake and lashing out at me, the customer, which made no sense to me, so I cancelled my order. The next day on Sunday I was able to walk into Mattress Firm Parkland, leave with the PERFECT mattress, and just two days later get the bed base, pillows, mattress cover, and sheets all delivered smoothly and simply, without any delays, excuses, issues, or drama. I am really glad I talked to Matt at Mattress...

Have purchased many mattress and recently had a problem with the last purchase. Spoke to many people and they won’t help me. They told me to deal with the manufacturer which is Simmons and they are not helping me either. So my advise is not to purchase anything from mattress firm. The mattress I bought was for my parents, and two months after, it started to cave-in the middle. I Showed them pictures and they claim it has a stain so therefore they can’t help me. They recommend i get it cleaned, And I did, I tried to get it exchanged again and again they said there was a stain there, which there wasn’t. I reached out to corporate and there respond was that they could help me any more on any exchanges. That the only did they can due is give me an discount on my next purchase. My father is 93 and my mom is 80. I will send another email and place another call to the manufacturer to see if they can help me. This is obviously a DEFECTED MATTRESS. STAIN OR NO STAIN THIS MATTRESS...