Dunkin — Restaurant in Parsippany-Troy Hills

On Thursday March 20, 2025 I had a very bad experience at this Dunkin' Donuts. I purchased a purple 20oz tumbler and initially, I was impressed when the associate gave me a FREE fill of coffee with my purchase, especially since it was my first visit there. However, things quickly took a turn for the worse. After drinking the coffee, I burned the top of my mouth and discovered that the tumbler had "cold beverages only" etched on the inside of the lid. I was frustrated that the associate seemed to have no idea what she had sold me. The next day, I returned the tumbler for a refund, but the same associate told me the manager wasn't there and refused to call for approval. While I waited, another associate called the manager. It was during this time that I was shocked when the original associate rang up $3.83 for the FREE coffee she had given me with purchase of the tumbler. I told her there was no way that I was paying for something that she had given me for free the day before. She said that since I had returned the tumbler that I would now have to pay for the coffee that was in it. As someone who works in customer service, this felt extremely unprofessional. After some back-and-forth, and finally an approval from the manager, I was eventually refunded the $14.99, and the $3.83 charge was reversed.

Given the poor service, lack of product knowledge, and the way I was treated, I would strongly recommend avoiding this Dunkin' Donuts. There are plenty of other locations nearby with better service. This experience has definitely ruined this D&D for me and I will...

As always, today I went to my Dunkin donut store to order my coffee, and it was my worst decision. Like every day, I ordered a medium cappuccino without sugar and another with sugar for my sister. When I received my drinks, I realized that something was not right, they were not hot. I went back to the store and kindly asked the employee to correct the mistake and rudely what she did was foam my coffee again. So I wasn't pleased and I asked her again to please make my drink again. I could never satisfy my desire to end up being mistreated and leaving that place. Without a doubt, they should choose their employees better....

A Dunkin’ That Feels Like Home

This Dunkin’ isn’t just my coffee stop — it’s part of my daily life. From the moment I walk in, I’m greeted with warm smiles and a genuine welcome. The staff knows me by name, and before I even place my order, they’re already preparing my favorite drink — even if it’s off-season or not listed online.

That kind of attention and kindness is rare, and it makes every visit special. They go out of their way to make me feel valued, turning a simple coffee run into a moment of connection. This Dunkin’ isn’t just about great coffee and treats — it’s about people...