Chuck E. Cheese — Restaurant in Pasadena

So my family has a fun pass. So I'm coming to Chuck e cheese just about 2-3 times a week. I have a home Chuckecheese but to switch things up every 2-3 weeks or so we'll visit another. Today I decided to visit this location for the first time. 5075 Fairmont in Pasadena Tx to be exact. I walk in, happy kid, happy Mama. I know the drill, so I have my phone pointing towards the scanner on the desk as I'm greeting the person at the desk and telling her that we have a fun pass. She doesn't head towards me though or help. She tells me oh we don't do stamps any more so we'll need to see you take a picture and we'll look at it when you leave.

Escuse?? Que? You need to see MY phone?? She then says it again a few times, from behind the desk but continuing some tyoe of chores without servicing me.

I then come to understand that to mean she is requiring me to take anpicture with my phone immediately, infront of her. And says as much to me as I'm still standing with my phone to the scanner and no one's moving any closer to service us. I slowly say okay? And then let her know i have a ton of pictures in my phone, if youre really making seeing my pics added requirement, I can show you one of those. She says again, no you can take one right here and when you leave we'll check your phone.

It rubbed me alll the wrong way but my baby was happy to be at chuck e cheese so I agreed to this company violating my right to privacy to appease my child and to keep the peace.

This is the first ever I've heard such a thing. I this has never happened at any other company I've visited or any other chuck e cheese sites. I wonder if these people know they're violating privacy laws with this.

Even if I were to commit an egregious crime, the govt requires a whole process before even the US govt is allowed to touch my phone. Warrants, judges signing on, the works, a whole process. Chuck e cheese is not greater than the govt or the law.

What if a partner sends a private image or text while this company is looking in my phone? What if a text comes across with private information I wouldnt want shared? What if one of my banks sends a balance push notification and now the employees here knows just how much is in my account, which doesn't make me feel safe. As I was finishing up I asked another woman who kind of hopped in to back the 1st, to push me to giving up my right to privacy, what happens if I didn't bring my phone in that day. She then says we'll then we'd just give you a sticker.

????!!!!! So if you see I'm visibly uncomfortable with a stranger having access to my phone and my rights being violated why in the hell isn't that just the procedure to begin with?????? You mean to tell me you have another procedure that doesn't violate privacy laws and instead you just decided to double down on this?

Heck, don't want to stamp any more, there's still other ways. Get your own camera, take the pic at the door with your own camera and post the digital images up on the ceiling or something. Each time some one comes out they can point to themselves and the image is erased, no privacy violations committed and chuck e cheese is able to verify outright who came with who.

I wonder if corporate really...

I am deeply upset and offended by your staff. My autistic daughter was in the trampoline by herself and I was standing there watching her the entire time, as I always do. A little girl jumped in the trampoline as well and my daughter, being autistic, did not like that the little girl was jumping so close to her. There was no attendant to watch any kids. My daughter did interact with another kid and pulled her hair. I immediately took my daughter out of the trampoline and apologized to the mother, who was already very upset, clearly. She shouted. “Oh, hell no.” Due to this reaction, all I could do was apologize and explain that my daughter is autistic and didn't mean to injure her daughter. My daughter is nonverbal, but I still try to get her to apologize to her daughter. I immediately took her out of the trampoline area. I apologized to the father who seemed to at least give me eye contact. An employee of yours that did not have a badge on, (Sylvia) came to my table where I was feeding my daughter and Stated., “I am all for autism, but Your daughter is not wearing a band”. I lifted my wrist up because I had the jumping band on. As I explained to the lady at the cash register. Her name is Valeria. My daughter is autistic and will not allow bands to be worn around her wrist, so I wear them. I am don't know why she brought this up because her next statement was to say. “This is not the first time this has happened, So for the safety of children, we are going to ask you never to buy a band here again.” I literally was so appalled and hurt by this statement. I felt like I was treated as if I was a negligent mother that was not there watching her daughter the entire time. As if I didn't apologize to everyone involved. I have literally spent so much money in your establishment but will no longer give you a dollar of my money and I will make sure that everyone knows the type of treatment and staff that you hire. Kids will be kids, autistic or not. You are going to have incidents happen. I feel discriminated against. We have a membership, but I we can no longer go and give money to a place that does not make us feel wanted or accepted. I am most sad for my daughter who does not clearly understand what she did wrong. She only knows that she's not allowed to go in the jump and side area anymore EVER. This is extremely Cruel and quite harsh. I really hope you re-educate your manager Sylvia on empathy, honesty and integrity. She is a poor representation of your company. I hope no other person is treated in...

I had my sons 4th birthday party here about a week ago. He had a blast! My host, Sylvia, gets 5 stars! She went above and beyond to make us happy, I didn’t wait long for anything I asked for, and she did the best she could with my son. He was scared of the mouse so that part wasn’t a good experience for him lol. Sylvia was the most pleasant host.

Idk about these reviews on the food cause it was bomb or I was super hungry! I got 2 plates of salad and the pizza was fresh and taste so good. One of my guests tried to knock it till she tried it. Even she said it got better from her last visit.

The reason for the low rating: On arrival, the person that walked us to our table was so rude. Maybe it was a hectic day for her, idk, but she shouldn’t be there if it’s that stressful. You gotta have joyful, energetic, happy employees…like Sylvia. 2nd…There was plenty of space to separate parties at every other table. I know…why am I throwing a party at a public place during a pandemic if I’m so worried about it.?! Sue me. Anyway, safe precautions should still be discussed and enforced. 3rd…make sure to get a plate for the salad when you make that purchase or they will think you’re stealing from the salad bar. There should be details about salad bar rules in an e-mail before the party, inform all parties the day of about the rules or better yet, post them at the salad bar. It would save guests from confusion and accusations from stealing food. The manager there made a big deal and scolded my host about salad plates I purchased for my guest. It wasn’t Sylvia’s fault. Employees should be told once hired about all rules and procedures. I didn’t appreciate her acting like I was stealing from the salad bar. Not cool.

Over all, my son had a great time. I wouldn’t plan a party there ever again, but I will take my son just to visit to play and eat. Most likely at a different location. I don’t make lengthy reviews but this was on my mind since the party and felt like I should share my experience so people know what to expect and not go through a similar situation.

P.S. They don’t stamp hands anymore. You have to take a group pic. Parents should be watching their kids anyway but the girls in the front need to do a better job at stopping kids from running out the front door alone. I seen a few people having to run outside to get their kids. Even strangers did a better job bringing in the kids than the...