Jersey Mike's Subs — Restaurant in Pasadena

Jersey Mike's is overrated and over priced in my opinion. And this particular location did not do them any favors. I ordered on the app and picked the food up and took to a friend's house. Almost $40 for 3 sammiches and 3 small bags of chips. If the sandwiches were phenomenal, I wouldn't complain about the price, but they were not. Ordering on their app allows you to put in special requests or instructions. On my sandwich in particular, I requested very light lettuce and extra tomato and pickle. I received very little tomatoes and pickles, and got what appeared to be an entire head of shredded lettuce. Not a huge deal, but still..... there were special instructions attached to the order staring these people straight in the face. The other issue is that when you order thru the app, it asks you "who is this for?" so they can write the names on the sandwiches. Of the three sandwiches, only one of them had a legibly written name. The other 2 left all three of us in complete confusion. I mean seriously. One of the sandwiches had what appeared to be the number 13 on it. And these are 3 fairly common names. In fact 2 of the names have only 4 letters, Jack and Eric. I would totally cut them some slack if we had names like what's in the Old Testament. Again...... is this a big deal?? No, not really. You open the paper and you either have the right sandwich or you trade with the person who has yours. You got a 50/50 shot. This is not the end of the world. But when I'm being charged a premium price, I think it's fair to expect a premium product and premium service. So Jersey Mike's, you need to tighten it up a bit or lower...

Subject: Extremely Disappointing Experience – Repeated Order Mistakes and Rude Service

I am beyond frustrated with my experiences at this location. This is the third time I’ve ordered a sandwich online for pickup, and every single time, my order has been completely wrong. Instead of what I requested, I always receive a plain, dry sandwich with less of the ingredients I selected. It’s unacceptable, and at this point, I won’t be returning to this franchise.

On top of that, the in-store experience is just as bad. If you go in within an hour of closing, be prepared for rude service. The employees clearly don’t want customers there, acting annoyed and dismissive as if we’re inconveniencing them just by showing up. I understand wanting to finish work and leave on time, but that’s no excuse to take it out on paying customers.

This level of service is unacceptable, and it’s clear that customer satisfaction is not a priority at...

Such a well-run restaurant. I am a regular here, sometimes ordering in person and sometimes on the app. I typically get the portabella chicken cheesesteak or club supreme, and with whatever I order I always sub the sauce for chipotle mayo and also add jalapenos. Only ONE time have they made my order wrong, and that was on my second visit they forgot the bacon. But since then, I have always made modifications and they have always made my food spot on. The employees greet you when you walk in the door, they are friendly and hardworking, and I don't hear anyone complaining in the BOH. I'm sure for most of them this is just a stepping stone job, but they do a great job of taking it seriously and providing service with a smile. I will continue to be a regular, and continue to be impressed when they make my modified orders with perfection!! Matter of fact, I think I might order there for...