Dunkin' — Restaurant in Paterson

Three visits to this location and each time I was overcharged. It seems no matter how many times I point to the Happy Hour menu and tell them I would like the $3.99 medium hot latte they would still ring me up at regular price $4.89. When I inquire about this, I’m always met with nasty attitudes and dismissive gestures. The employees instead of rectifying the situation seem to take personal offense that they made a mistake. It’s disheartening to enter a place of business, hoping for a fair transaction and a pleasant interaction, only to be greeted with hostility and financial gouging. It’s a pattern that has repeated itself with each visit, and it’s one that I can no longer overlook. I should have learned my lesson after the second visit but I was in the area and decided to give them one last chance. It’s a shame, because it overshadows any positive aspects of the experience. I will still continue to get my latte but just not from here anymore! Wish you guys the best of luck...

I frequently visit the Totowa and W. Paterson locations, I'm excited to see the new location here on Main St in Paterson, my first few visits went without a hitch, with my more recent visits I have experienced some issues with their promotional coupons, regarding the proper use of them and pricing. Thanks to Mamoud for rectifying the heated situation regarding my perception of being overcharged I understand that it's a new unit or location and that the learning curve is at play here, I'm sure that in the near future I will have better service and feel that same DD culture at this location that I get at the more...

I gave this dunkin three chances since is on my way. They have really bad service my coffee is always cold, despite having them change it. Asked them in advance make sure my coffee is hot and with my specific request. And they get it wrong. The sausage egg and cheese croissant was cold and not toasted. Everytime I go I want to give them the benefit of the doubt they'll process my requests correctly. I normally dont do reviews I needed the Paterson community that buys breakfast from this facility to be alert and report them if your order isn't correct so they can have a better management system in...