Sharing a faded out experience!

To start off with I do want to say that the food is very good. Probably the best in the Paterson area. I have been going to them for years. Lately, I noticed the past several times customer service has been slacking rapidly. I was with my friends for dinner and the entire time we were never offered something to drink. When we finished eating we waited without exaggeration minimum 15 minutes to be approached. There was just 2 other customers there and 2 waitresses. Not once has anyone come over. We had to flag them down as if they were helping others. FYI - they were socializing at the end table! Everyone needs a break 100% and this business is not easy. As we all got up the waitress comes over and asks if we wanted desert and tea. I mean, come on now. The place wasnt busy, all the opportunity in the world to ask, but yet we get asked when we all stand up. We looked at her and kindly said " no its okay we are leaving". We all decided to go to Sultan's bakery and had our tea their. Had we been approached in the ample amount of time that they had we would have spent another $35-$45 just on deserts and tea alone. We also left with no rudeness and tipped them well above the standard 15% even though the service wasnt all that great. Keep in mind. I have been going to them for years. I think its time to move on elsewhere. I wish them the best but it just felt like they didnt appreciate our business. 100% understanding if they were busy. But, they were far from being busy!