Wingstop — Restaurant in Paterson

I would give 0 stars if i could! Worst Wingstop i have EVER gone to! I sincerely do NOT RECOMMEND at all this place! Service absolutely sucks and it’s very unorganized. Walked in to pick up an order, there was a lot of people already waiting. I noticed they were busy so I patiently waited for my order. Time passed and I noticed a lot of orders were just sitting there. THREE times i asked THREE different employees if they had my order and they all said one minute or walked away. I continued to see one girl constantly taking more and more orders which backed up the kitchen. Why continue to take more orders when the orders sitting there should be given out??? Two employees were doing unnecessary things instead of asking customers what orders they are waiting on. They just stare at you with an attitude and walk away. After 30 minutes i got mad and ask for the fourth time if my order was done. FINALLY someone pulls it from the orders that had been sitting there for 15 minutes, ridiculous!!!! Customers, Uber and DoorDash can’t just take their orders because they have to sign the stupid receipt and then be handed their order! People had been waiting there over 40 minutes! How unprofessional and i would never order from here again! The owner should be there and teach his employees how to be organized and have one person stationed just to...

Crew is usually very young kids that don't seem to care much for customer service or working in general. Also don't ever bother asking for anything other than exactly as it appears on the menu. Asking for things like having the fries well done or extra seasoning which are options on the app, are completely ignored by the staff. The few times I have tried this location I asked for the fries well done and for extra seasoning and not once was it ever done. They definitely ignore any special instructions on an order. I used to go to Wingstop a lot before I came to this area because other ones are a lot better. I think if this one just employed people that had the tiniest amount of pride in their work it would be a million times better. But when your whole crew is like high school kids that are more concerned with laughing and joking with each other then doing their jobs this is the garbage that you get. I've actually tried it a couple of times over the years and nothing has changed. The people have changed but the attitude is the same. I just had to stop going there because I realized unless ownership changes it will continue to...

I am writing to express my dissatisfaction with a recent experience at your establishment. I ordered wings and veggie fries, planning to pick them up 10 minutes early to ensure they were hot. Unfortunately, the wings were merely warm, and the fries were soggy. Despite confirming my order with your staff, my veggie sticks were missing.

When I called to address the issue and requested delivery for the missing item, given that I'm located just around the corner from your restaurant, your team refused. Adding to my frustration, the offer was only to refund the missing veggie fries. Considering the inconvenience caused by this error, a mere refund feels inadequate. I paid $40 expecting a complete order and prompt service. Furthermore, your unwillingness to rectify the mistake with delivery was disappointing.

This experience has been frustrating enough to make me consider alternatives like Buffalo Wild Wings or Jimmy's, where I've consistently received fresh, hot wings and complete orders.

I hope you can address these concerns to prevent similar situations...