Denny's — Restaurant in Pearl

Today I ordered 3 cheeseburgers for the family. Usually the burger that gets messed up is mine that I never noticed until I get home, but today I decided to check the burgers before I left the restaurant and my daughters burger was not correct. All they had to do was put swiss cheese, pickles and bacon which cost extra, it had American cheese only ,no pickles or bacon, so I sent it back.... it came back with swiss cheese still no pickles or bacon, sent it back with the receipt for them to get it right, came back this time with lettuce, swiss cheese, still no pickles or bacon, sent it back again. Then the manager or who they said was the manager later after I asked to speak to the manager. I was told that the manager wouldn't talk to me cause I cursed at her, which didn't happen, which every customer standing at counter said that I didn't ,it was just her way of not dealing with me, sent it back again, in the meantime my other burger and fries are getting cold, then I heard her saying to cashier that was taking my food back for the fourth time, just put everything on and he can take off what doesn't belong on it. I questioned that and then someone came from the back and threatened to call the cops on me because I cursed at the manager, which like I said no one heard me say, the burger finally came back still with lettuce, but it had the swiss cheese, pickles and bacon, so I accepted it, I just asked if they could just replace the fries, which to my knowledge they did. I'm retired military so I've eaten at Denny's in and out of the United States and this is the worst experience of my life, I felt so helpless, never gave me the managers name when I wanted to report this to corporate, I was told that this store was a franchise and there was no one to contact. After today I've taken all...

The only good thing about this experience was the waitress was polite. I am a cross country truck driver. I eat at Denny’s a lot. When I ordered my sweet tea, I also ordered my usual- cheddar bun burger with avocado and bourbon sauce. I subbed my fries for cheddar tots. The tea came and it was bad. Like it had been sitting for a couple days. Innocent enough, I politely asked for a water- that never came. When my order arrived the first thing I noticed was the fries. I politely reminded the waitress that I had ordered the cheddar tots, which she apologized for. I opened my sandwich to find lettuce tomato and pickles, but no avocado or bourbon sauce. I asked for a napkin- again I never got. Then after waiting a while I dumped the extras I hadn’t wanted on the used napkin that was still on the table from the previous occupant. The waitress came back with the bourbon sauce and I inquired about avocado. She informed me they didn’t have any. Then proceed to had me a bowl with what I was to presume to be the cheddar tots. They were burnt dark brown rocks! Then trying to make the best of what was available I tried a fry, which tasted stale and like the fryer hadn’t been cleaned in a long while. I proceeded to pick up my burger and half of both pieces of bread were hard as a rock! I pealed the hard halves off and took a bite. The meat tasted rotten!!! I almost threw up!!! I whipped my hands on the previously used napkin, gathered my things and left. Never had such a bad meal IN MY LIFE! Not even ONE thing was edible. Pilot/ flying J needs to have a serious talk with the management of this place! I will never be...

Unfortunately, I must be blunt about this. Denny's is a complete and utter failure of an attempt to remotely consider themselves as a professional business. Why? You may ask? I'm going to tell you why.

My family and I simply wanted to sit down, eat and enjoy each other's company. I have been to this place previously and served by a delightful waitress! However, the recent two very rude waitresses purposely left us hanging with little to no interest to serve us as guests. We were never greeted AT ALL as they purposefully avoided us so we can eventually leave. Regardless of what you perceive of customers it is YOUR job to serve these customers whether you like them or not. I understand servers plight because I have served in the restaurant business and understand the stressors of one, but that doesn't excuse me to have such a despicable attitude towards people. EVER.

With this being stated, we indeed called the manager and discussed this incident. She apologized (at first) and said she'll call us back. Never received a call back from her, and about two weeks later when we called again we gotten the most nastiest attitude- accusing us as being discriminatory towards the waitress?? Hah, we are far from discriminatory.

With this being said, I will NEVER set foot in this ridiculous joint of a business ever again. And for best advisories, I recommend that you do not either. I recommend business structuring ASAP before your franchise...