Floyds Seafood — Restaurant in Pearland

Hello, fabulous Floyds family!

I have been visiting Floyds for many, many years, starting with the Heights location (I believe it went from Floyds Cajun Shack to the Mardi Gras Cafe, then to Floyds Seafood). I got my parents hooked on Floyds when they moved to Pearland, and also also converted my sister (who lives in the UK). We make a point to go any time she's in town visiting. While my parents have both passed now, I am still a regular and love so many of the menu items. My weekend tradition is to visit a restaurant for lunch and read for about an hour as I eat and Floyds has always been in my rotation.

I could rave about/beg you to bring back the Akaushi steak, or ramble on about the exquisite crab bisque, or the sensational creamy crab dill salmon with asparagus, but this review is about this past Sunday's lunch experience (8/3/25). To give you some context, I recently began chemotherapy for Hodgkin's Lymphoma. What that means is that my immune system is compromised to the point that I can no longer have many of the things I usually eat at a restaurant (medium rare steak, side salads, etc.). Part of my dietary restrictions specify that any steak I order must be cooked at least medium/145 degrees.

This was my first Floyds visit since starting chemo and I was blessed to have Anna as my server. I explained how I really wanted the Wagyu steak but there were specific criteria that were necessary due to chemo. She listened to me, she heard what I was saying (especially my half-joking comment about how medium rare is the ONLY way to eat a steak), and assured me that the kitchen would be appraised of the situation. Not once did I feel like I was bothering her, being a pest, taking up too much of her time, being high maintenance, etc. She even took a phone pic of the poster in the kitchen showing the doneness levels/temperatures of steak.

When my meal arrived, Anna came back as soon as she could to assure me that the kitchen had verified the temperature before plating it, and asked if it was cooked properly (it SO was). I know it wasn't my usual medium rare steak but it still tasted absolutely amazing. I am firmly of the opinion that there were magic spices involved in the preparation of said steak.

Anna continued to swing by my table, never being intrusive, just wonderfully attentive, warm, and caring. I felt like I was dining at a friend's house, not a restaurant. I told her that she was one of the BEST servers I've ever had the pleasure of meeting and that I would ask to be seated in her section the next time I came back. This was a master class in customer service, putting the diner first, and being incredibly gracious with her time.

My hope is that Anna and her supervisor(s) get to read this and know what an amazing job she is doing. Because of her service, I can feel confident eating at Floyd's, despite my dietary restrictions/limitations, and know that my meal will be as top notch as the...

^^^^^^^^UPDATED^^^^^^^^^^ 02/13/2023

I was called promptly by management on the Monday following the initial review.

Management was very apologetic and wanting to understand our experience and get feedback on what happened.

It's not often you get management engagement at this level with a commitment to resolve the problem not only for us but for all the customers.

We will be returning and I am confident we will be receiving the quality of food and service Floyd's aspires to provide.

Thank you for following up and thank you for taking the time to listen to the feedback.

I decided to change the rating to 3 stars until we can return and experience the service and quality that we have experienced before. We will update that as soon as we do

Thanks Mike

Original Review*

As I sit here at the table looking over the bill for an eight person bill I am baffled at the quality of food we received today.

3 out of 8 of our service silverware was dirty.

We almost recieved someone else's meal 3 times.

Two steak and shrimp meals . Steaks had no salt or seasoning. Mash potatoes were cold.

Catfish meal. Catfish ok but cold. Fries were cold oil soaked and cold.

Red fish grilled ok but sauce with shrimp crawfish and mushrooms cold. Okra was great and hot!

Red Snapper overcooked very badly. Sauce with shrimp and andouille had no shrimp but waitress took it back and we got 3 shrimps placed on it ... Mashed potatoes and sauce cold

2 salmon plates. Both Salmon overcooked baked potato was ok. Onion ring had no seasoning.

Waitress was good but to many other poor areas.

The restaurant appears to be missing a manger. It is in disarray and are just getting through the night.

We have been here before and it was great. However based on this experience and lack of management we probably won't be returning or recommending. The fish sauces was great but it's hard to spend 400 plus only to stop at fast food restaurant on the way home .

Bar Drinks 4 stars Regular Drinks 3 stars out of sweet tea Wait staff 4 stars she tried. Hostess 2 stars but more due to lack of direction and motivation Food 1 star. This is not up to Floyd standards but no management to qualify check. Cleanliness 1 star. No pride or motivation. Again management problem.

A lot of young individuals working but no direction. I hope this is seen by someone who me can make a difference because I do not believe this is your...

Floyd’s food is absolutely delicious. I want to start by saying that. Whether dining with my family or the very regular large corporate orders placed at work. However, no matter how good the food is when you hire staff like our waitress tonight, Amber W., you are guaranteed to lose loyal business. Nevermind the small things (leaving drinks sitting empty for extended periods, giving the wrong drinks when finally getting refills, walking off in the middle of taking the order for the table). These things can be easily overlooked as maybe just very busy. When all 3 of our temperature based entrees came out way overcooked from what we requested, we went ahead and just ate it (my husbands meal was served about 10 minutes after everyone else due to being out of his originally requested entree - again, things happen, we can overlook) as we were all ready to eat. We discreetly made Amber W. aware of all of the overcooked items at the time we paid. We were not looking to gain anything other than to pass along the info so it doesn’t happen with the next customer. No apology from Amber W. No acknowledgment period of what we told her. Again, we can overlook even though it was a little disappointing that she couldn’t even acknowledge us. Now what was beyond appalling and completely unacceptable, is when we get up to leave the restaurant and start to walk out, as we pass by another table that Amber W. was waiting on, the entire table begins to stare at us and we hear ‘Is that the ones?’ And she turns and looks at us and says ‘Yes! They’re the ones that said it’ and we hear ‘Wow! You shouldn’t even listen to them’. Now nothing that we said to Amber W. at ANY point was rude or nasty or even directed at her personally. But for her to go to another table of customers and begin talking about us is unprofessional and downright disgusting. My husband did go back in upset and spoke with a manager who did say next time to let management know about the food issue. But again, that was not a big deal - even overcooked the food tasted good still. The issue was Amber W. and her complete lack of professionalism. Unfortunately I have no interest in returning to the Pearland location so long as they have employees that behave in this manner. I will make the extra 15-20 minute drive and just go to the Webster location where I have never experienced a situation like this...