Starbucks — Restaurant in Pearland

Went to this starbucks today and ordered 3 things a tall caramel frappuccino, a pumpkin loaf, and a nitro cold brew with vanilla syrup. Get to the window and there's a GRANDE caramel frappe(paid for the grande even though asked for a tall) and a nitro cold brew with cream in it. I asked the girl at the drive thru if that was the nitro cold brew with just vanilla syrup and not vanilla sweet cream. She proceeds to tell me that the nitro cold brew is already infused with cream and that's why it looks like that ........... I'm familiar with nitro coffee and nitro beer so I instantly smile,(knowing she has no idea what shes talking about ) try to be nice and say, I usually get it with out cream. She gives me a weird look and goes back inside to pour a new one. Comes back and says "here, this is straight from the nitro tap. I asked if she put vanilla in there as well. She says yes confidently and says she can put more if I would like. If it already has the right amount in there why add more right? Guess what its flavorless. She didnt put anything in the coffee before she handed it to me. So I go back inside and wait in line for 10 minutes just to get an overly sweetened nitro cold brew. I guess they dont like when you tell them they messed up. So she put about 10 pumps of vanilla in my grande cup(should have been 4, not my first rodeo) and fillis it nup with the cold brew. AND AFTER ALLL THAT. They forgot my pumkin loaf.... was so caught up with getting the right coffee it totally slipped my mind and never gave it to me(paid for that too). I'll never come back to this location terrible experience and line is always long due to how slow/understaffed/incompetent the...

[February 2025 update.This is the Little Starbucks That Could (And Does!) No matter how busy they are, like today's Sunday morning slam, the orders are fast, perfect, and friendly. We love you too, Walnut Street crew!] It's a funny thing about this location. Several years ago, we avoided it because of consistently poor experiences. Something radically changed 3-4 years ago, and this has become our favorite Starbucks. If you read my reviews, you'll see that we visit this chain all over the country and internationally. I've been a Starbucks fan for over 20 years, and I've converted a lot of people along the way. (Stop sneering. You know you like them, too.) The Walnut Street location is easily among the best we've tried. Whoever manages this store has really gotten it right for consistency and, most importantly, hiring the right people. A special shout-out to Travis for always being so friendly even when they're packed, which is often! A recent renovation has brought the inside up to date, clean and modern. I graze from all over the drinks and food menus, and products are consistently great. [With the one exception of that dreadful, discontinued olive-oil-coffee swill, which was not the fault of any Starbucks location. No wonder the CEO was given the bumrush disguised as a golden parachute. I digress.] Be sure to try the 2024 new Turkey Sage Danish, and you can never go wrong with a Sugar Plum Cheese Danish or Baked Apple Croissant as a special treat. You will never have fresher products or better service than the quaint little location on Walnut Street. A+ (p.s. I don't understand the poor reviews. We're here 4-5 times a week at all different times. It's...

The mobile app should enhance convenience for both the store and the customer. However, my two experiences were unsatisfactory.

On my first visit, my daughter placed the order while we were within a 5-minute drive. Upon reaching the drive-thru, I was informed by an associate that online orders must be placed 10 minutes in advance. This seemed illogical to me, as placing the order in the drive-thru line would reduce the time required to fulfill the order. Why is a 5-minute buffer considered a disadvantage?

I didn’t make a big deal out of it at the time. However, on my second visit, I decided to follow the rules and waited until the app indicated that my order was “ready” before joining the line. Despite having three cars in front of me, I was informed that they were working on two drinks and that my order was not ready. The associate explained that they had only received the message 6 minutes ago, which was actually 10 minutes, but there could be a system delay. She also suggested that I pull around someone to bring my order out.

Clearly, the associate had no idea which car I was driving and provided no directions on where to park. Despite this, I followed the directions and waited an additional 15 minutes as 6 cars went through the drive-thru. Finally, the associate came out and looked around aimlessly until I drove up to her and asked if it was my order. She was polite to say the least.

To be honest, the additional time is not a significant issue if it is expected. Using the mobile app isn’t with it at this location. I will consider visiting another Starbucks to see if this is the new norm or if it is just this...