Five Guys — Restaurant in Pembroke Pines

I have dietary restrictions. I ordered 10 plain solo burger patties (no cheese) & ordered a side of lettuce, side of grilled onions, grilled jalapeños, & grilled mushrooms. I usually order this way at Five Guys. The manager at this location (Richard R.) told me that in order to get the veggies, he would need to charge me the regular burger price & modify the order to say “no bun works itself ”. I asked him to charge me the veggies separately as side items. He refused & said he could not do that. He was not at all accommodating & did not try to resolve this matter in any way. He only kept telling me that he had to charge for the regular burger price & could not sell me “sides” of the 4 veggies I wanted for 6 of the 10 plain patties. This is not what customer satisfaction should be about. People have different dietary restrictions & I’m sure there are people who pay full price but get the burgers with the bread, mayo, mustard, ketchup & other toppings but there are others that pay for the burger at regular menu price that only choose 1 topping. It works itself out & at $2.49 a patty (plus tax) it’s not exactly a “steal” for your manager to be nickel & dining your veggies especially when I offered to pay them as SIDE items. Richard R. is petty & should not be in management. All the other managers of Five Guys have always accommodated me. Especially bc I’m not asking for any freebies! Disappointing to say...

Customer service at its best. I needed dinner after a very long week in town but didn't want to head out of the hotel to pick it up. I found that five guys could be delivered by door dash so I placed an order. I waited over an hour and my food never arrived even though door dash said delivered. I contacted (very frustrating experience) door dash but never got my food.

I jumped in my car (in pajamas) and drove to get five guys on my own an hour and a half after placing my order. When I arrived, frustrated and hungry,I was greeted with a pleasant hello from two staff members. One of them asked if I were there to place an order of pick up and I said, kind of both. I ordered door dash but it never arrived. The girl remembered my name and even part of my order. I walked in frustrated and hungry and about 5 minutes later walked out with my order remade (and did not have to re-pay for it) with some extra fries too! The staff was incredible, Ashley, the manager was absolutely top notch and they all did everything in their power to make up for Door Dash's mistake, even though it was not their own. I come into town often for work and will go out of my way to patronize this business. 5 Stars five guys, keep doing what...

I asked a young man to lower the music because it was very loud in the dining area which he did and responded very kindly. An older lady told me that the music is that loud because there’s a lot of young people that like it and I told her that was one of the rudest things to tell a client because the customer is always right. It might be good food but they need to know how to speak to their people I did not sit inside and I did not eat there and I am hoping that the five older than me people that walked in can handle music because they are as she said “old.” She was the oldest one working and should set an example to the other employees who were younger and kinder than her. I will never go back and actually don’t even want to eat the food at this point. And I am in my 60’s . Not...