Vicky Bakery West Pines — Restaurant in Pembroke Pines

I couldn't be more grateful to Tony and the entire staff at Vicky Bakery in Pembroke Pines. It is not only about the service they offer, the air and the cleanliness perceived in that place, but also about the quality of their products.

I was so lucky to find two of the most essential things for an event in the same place. At first I was hesitant to order food for my child's birthday and was thinking only in a buffet, but the decision to order cuban food and lasagna as well, it was the best decision ever. All my guests were more than satisfied and loved not only the menu, but also the quality. My son was fascinated with his birthday cake. Although I had no doubts about the good service, that cake exceeded my expectations. A great fondant cake design could be the most when we're thinking in a memorable decoration. However, my son's cake went overall inside with an exquisite taste. This time I decided to remove the bad experiences I had with other bakeries when tried to find not only a nice cake design, but also a pleasant taste.

In my opinion, they're ranked in an excellence list of bakers in Pembroke Pines area by combining the art of baking decorations with great tasting altogether. I consider myself more involve in the group of reviews readers than writing them. However, I feel the need to share with you my satisfaction and appreciation for the service I received from Vicky Bakery in Pembroke Pines. Thank you again from me, and on behalf of my family and friends. I recommended their services 100% and you will...

Let me start by stating I have ate here several times and now it makes sense. The food is good and near me for lunch but the staff has never been super helpful or welcoming. I placed an online order through Door Dash, ready for pickup at 2:41 pm. I walked in at 2:38 pm. When approached I told them I placed an online order, I was told at first they didn't have my order and to check the location. I walked out of the store to pull up the order, sure enough it was the right location. I then showed them the order and the guy (I'm assuming owner, button down collar shirt) was super quick to take my phone and start walking in the back while saying "he needed to show his brother" when he came back, he went to the register and started writing something down. He finally comes back to me, hands my phone back and says "Door Dash didn't send in your order, they are making it now". No apology, I asked how long and he says with a smirk and shaking his head " I don't know however long it takes to make a steak sandwich and what else did you get"? I couldn't believe this guys ignorance and just straight up disrespect. He kept just talking about how its not his fault. I walked towards the other counter to wait for my food, he starts to walk to the back and proceeds to call me a F'n B*. Shocked and even worse... hangry I yelled some choice words and walked out. If you want to spend your money and get treated with the absolute worst customer service you should go here. If you are like me I'll be going two doors...

I purchased a Rum Vanilla cake with fondant for my daughter's 12th birthday. The cake I must say was beautifully decorated but I picked it up July 14th for her birthday on July 15th. The cake tasted old and there was none of the moist vanilla rum in it. Now I was upset for a couple of reasons I went into the bakery, tasted a slice of vanilla rum cake and said yes, that is what I want. However, that is not what I got. Secondly it was a special occasion and my daughter or any of my other guests ate the cake. Thirdly I could have gone to publix, spent about $40 and got a cake that tasted a whole lot better and saved $100 in the process. Fourthly, I called the bakery on July 16th and told them the cake I paid for was dry and there was no vanilla rum flavor in it. I was passed back and forth to about 4 different ppl and was told Tony, the owner would call me back to rectify the matter. Well it's two days later I am still waiting on that call! I would never order another cake from Vicky's bakery.... The slices in the glass case has a cupcake wrapper underneath that is usually wet cause the flavoring runs out, the paper under the round dumpling I was given was dry. Not a drip of flavoring on it or anywhere...