Omaha Steaks — Local services in Pembroke Pines

Omaha Steaks scammed my wife and I out of money. Beware of this company. We had been long time customers until we placed an order online. The deliverey address, somehow was not entered correctly by the customer service rep when placing the order. The package was delivered to a wrong address.

We were initially told it would be resent, but received a call a few days later to tell us they had listened to a tape of the telephone call and determined we gave the wrong address. When I asked to hear the tape, the company denied my request and told me to get a COURT ORDER. Johnny, the customer service rep was very smug and not helpful at all. It's was a small order, unlike the large amounts of money we used to spend in the Omaha Steak store, but it's the principal of the matter.

So NO FOOD and NO REFUND. What a poor business practice. We will never shop here again and encourage others to also not frequent this place. I wish I could say how I really feel, but trying to be politically correct. My wife and I work hard for our money and to have it taken by a large...

Wow I did not know there was a store, I was ordering on line paying those high shipping fees ,depends on how much you spend from $15 and up , so this store had some great buy 1 get 2 free on some items, Loved it . Only wish is that they build one in my area Hialeah Gardens or Miami Lakes , closer then Pembroke Pines , Oh and problem with hours open ,only to 6 pm or 7pm is hard for me to get there after work. I will never make it and sat and sun open 11 and close like 6 or 7 , If it open sun like 8 or 9 am I could go or close some time at 9 pm , but I just happen to be off today my birthday . Only way is if i am off or send someone, :( guess I will be going back to online order , too bad really like this store .Nice employee , very...

Wow!!! First time here today and I had the BEST customer service ever!!! Daniel was very helpful. I came here today for chicken breast but ended up leaving with more good stuff and free dinner and free skillet, and dessert.!!! 😁 Thank you so much for making me feel welcome and for your patience as Daniel walked me through all you have to offer in this location. And he even helped me bring the bags to my car. Every business should have people like you guys. Happy and proud of their business. I will come back very often! Thank you!!! God bless...