Arby's — Restaurant in Penn Township

I WENT TO DRIVE THRU WAITED ALMOST 20 MIN, JUST TO GET MY ORDER TAKEN. I ORDERED THE 2 FOR 6 FISH SANDWICHES, 2 MAC&CHEESE, AND 1 MED COKE. WHEN I GET TO WINDOW TO PICK UP ORDER WAS TOLD THEY WERE WAITING ON FISH SO I HAD TO PARK OUT FRONT AND THEY WOULD BRING ME MY ORDER. AFTER ANOTHER 8 MINUTE WAIT MY ORDER CAME OUT. I OPENED BAG TO FIND ONLY 1 MAC & CHEESE. SO I WENT INSIDE AND TOLD THE EMPLOYEE THAT I ORDERED 2 AND ONLY RECEIVED 1. HE CHECKED HIS RECEIPT (CAUSE I WASNT GIVEN A RECEIPT) AND TOLD ME I ONLY PAID FOR 1. I SAID OK THEN I WANT TO ORDER ANOTHER MAC & CHEESE. HE SAID OK AND I PAID FOR IT. HIS MANAGER YELLED FROM BEHIND THE BACK WHERE SHE WAS PREPPING FOOD AND SAID I WAS NOT ALLOWED TO HAVE ANOTHER MAC&CHEESE. THE EMPLOYEE TOLD HIS MANAGER THAT I JUST PAID FOR ANOTHER ONE. THE MANAGER TOLD HIM THAT HER BOSS TOLD HER THAT BECAUSE PRODUCT WAS LOW I COULD NOT PURCHASE ANOTHER ONE AND REFUND MY MONEY. I SAID TO THE MANAGER (WHO WOULDNT SHOW HER FACE ONLY YELLED OUT) WHY CANT I BE A NEW CUSTOMER COMING IN TO PURCHASE A MAC & CHEESE? SHE SAID NO I COULD ONLY HAVE ONE BECAUSE PRODUCT WAS RUNNING LOW. SO NOW THEY ARE RATIONING THE FOOD. I HAVE NEVER BEEN SO DISRESPECTED BY A MANAGER THAT I COULDNT EVEN SEE. SHE WAS YELLING FROM THE FOOD PREPPING AREA TELLING ME I COULD NOT BUY ANOTHER MAC&CHEESE. SO THE EMPLOYEE GAVE ME MY MONEY BACK AND I ASKED HIM FOR THE MANAGERS BOSS'S NAME THAT TOLD HER THAT I COULN"T BUY ANOTHER ONE. SHE TOLD HIM TO TELL ME I WASNT ALLOWED TO HAVE HIS NAME OR HERS TO CALL CORPORATE.(WHICH I DID) I WILL NEVER EVER RETURN TO THAT...

I am DISGUSTED with my most recent experience at Arby's in South Hanover. We go here quite frequently and generally it is a mediocre experience, but today's was the worst. I went inside the restaurant and placed my order at 3:47pm per my receipt. There were 2 employees - one on the window/taking orders, and one in the kitchen. I ordered a meal, 2 kids meals, and mozzarella sticks. I watched as car after car had their order fulfilled at the drive thru, meanwhile I was standing there waiting for my order with zero regard for the amount of time I had been standing there. After about 15 minutes, I said "I am trying to be patient, but is my order going to be ready soon?" The employee taking orders said flippantly "I only get paid by the hour, I am still waiting on some things" (essentially ignoring me). The kitchen employee did not seem to know which order I was particularly waiting on, making comments he was working on a buffalo chicken sandwich (which was not a part of my order). Finally, they started getting my order together, and the kitchen employee said "sorry we are down 2 people" but did not offer to partially refund me or do something to make this right. At this point, it was 4:15! I had been waiting for 30 minutes for an in-person order, while the cars at drive thru kept coming and going. There is no respect or regard for my time and the flippant LAZY attitudes of these employees is disgusting. I will not be returning to this store anytime soon due to this experience, it is...

Worst management. My daughter and I went in for a quick meal. AFTER paying for and receiving our meal we tried to get Arby's sauce. Was then told by (manager?) they wouldn't have sauce until Monday....great, today is Sunday. Then decided we didn't want to eat dry roast beef sandwiches (because of not having any sauces). Told the (manager?) If they would have posted they were out of sauce on the door I would have never entered the restaurant. She didn't care. Then I asked for a refund. SHE REFUSED! Twice! I told her I was going to call corporate and get my refund and asked if she was the manager and what her name was. She would not tell me either! I had no name to speak about when I called corporate. Then to top it off she said if I didn't leave "HER STORE, she was going to call the cops on me!". As if I'm a criminal?! I didn't speak down on anyone, nor did I swear or even raise my voice. I simply asked for a refund....twice. I left the food in the restaurant and didn't get my money back. This restaurant is under terrible management. Who does this person think she is? She stole my money by not giving the refund. I will never go back. How is this an...