McDonald's — Restaurant in Pennington Gap

The cashier was 100% on point, handled a busy counter by herself and I didn't have to repeat ANYTHING to her. Her name was Chelsey. I know because she displayed her nametag correctly. She was the star of this visit to a location where I generally have a bad time. The food was out and delicious in a reasonable amount of time considering the drive thru traffic. The only negative part was a serious one. The floor was very wet in many primary customer areas. There were signs up, but I'm on a cane using an ankle brace to walk due to an illness and the signs don't help me get to my seat safely. There should be someone dry-mopping the lobby periodically. I was there for about half an hour and saw many employees performing ancillary tasks, but nobody was in the lobby. I overheard elderly customers discussing the slippery floor too. I was about to bring it to a manager's attention, but before I could, I saw one walk through the restaurant. She is aware, still nobody taking care of the lobby. Russ must put a lot of money aside...

I hate to even give 1 star. They were not pleasant at all. "Thanks, have a good day" was a mumble and didn't even look at us when it was said. We were asked to pull up to wait on fries. Which was fine. Our order wasn't right and the fries were cold? I thought they were fixing more? We paid $1 extra for bacon and there was none. Now I know it was only a dollar but it is an earned dollar. These kids need to be taught to take pride in their work. We are the reason they have a pay check. Same as me. When you tell someone to have a good day.. mean it. Look them in the face and smile. Be thankful for a job that God gave you because there's always someone else that needs one. When your customers spread news of a job poorly done... It's your pay that will suffer in the long run. I can fix hamburgers at home and it tastes better and is cheaper. The only pleasant experience we had there was the young man who brought...

I placed on app order, waited outside for almost 30 min. Went inside to see what was going on, told the girl at the front counter and she was like oh I thought you come in and got the order " as the order is sitting bagged right beside her" the food is cold, all of it isn't even there. Manager by the name of Micah (I believe) comes over and ask what the problem is, and I tell him he proceeds to say okay what do you want me to do. Are you serious??? Okay I ask for the fries to be remade, not evening fooling with the burgers, chicken sandwiches or nuggets being cold at this point. He walks away comes back and said what did you want me to do with the basket of fries? Ummm like I said I would like those remade. As I'm in the midst of all of this the car beside of me had walked in for the 3rd they had been waiting almost an hour, and had still yet to get their food made or refunded. This is absolutely...