Popeyes Louisiana Kitchen — Restaurant in Pennsauken Township

When we go in the place it looks clean, there were only 4 people in there 2 waiting for food 2 waiting on orders. As we we wait in line people come in saying their orders was messed up and missing stuff. The staff weren't being rude, but man they were moving slow! Also I dont know if they were short staffed in the back because they didnt have anything, there were like 3-4 people at times in front. They were standing still at times just waiting I guess, the cashier put in the wrong sides onto the receipt and I guess people filling were suppose to remember what is suppose to be on there. We were there for about almost about a half hour, granted it was large order 2 16 pieces with sides. They didnt have enough chicken from the get go. And sides were limited. People kept coming in all the while saying their order was messed up via delivery or drive through or the people that were there before us. So the girl filled the order as she was waiting for chicken to come out, honestly she could have given us all breast and wings, she was waiting on dark meat to be cooked, just so we could leave, but it may not be policy. But then again we are talking about over $80 order. Something needs to be done with all the employees re training, starting fresh with new ones or anything. Also I guess the guy in the back felt rushed because some of the chicken was slightly under cooked, I had a bad feeling when I went in, sometimes we need to trust our instincts. Everyone ended up feeling some type of sick, diarrhea, and throwing up, bloated. We are all feeling better today, thank God. Just don't go...

Wednesday 9/23/20 @2:35pm. Today I went to your location 5720 S. Crescent Boulevard Pennsauken New Jersey 08109. I sat waiting 10mins at the order menu. I sat there waiting because a employee told me hold on that they would be right with me. 10 mins is a outrageous time to wait at a order menu after already waiting behind customer. When your employee was finally ready to take my order; I gave my order for a chicken sandwich combo. Only to find out as he tells me they’re out of chicken sandwiches because all the chicken is frozen. If that statement is true they could’ve told me rather than having me wait for 10 minutes at the order menu. But this is not my first negative experience at this location. Just the other day they gave me the wrong drink and I let it go. Almost every time I visit this location something is out of stock. The reasons range from we are out of lemonade, sweet iced tea, red velvet cakes, apple pie, chicken sandwiches. For me to have not one but many negative experiences at this location says a lot about management and the standards that this location is held up to. This location is in need of some TLC I hope in the future that this location can change to a positive experience for me and anybody else who visits again. Please don’t use customer traffic as a excuse for poor management of food management preparation. I have been going to this location for 15 years. Never did I feel so compelled to write to the company as I do this year. Please take pride in your brand and make necessary changes to give a service on par with what you...

Sat 2.10.2024 ordered food, your drive-through I ordered the two can dine five piece signature chicken what two sides to biscuits and also a chicken sandwich when I got home that’s not what was in the bag, in the box is only one biscuit some fries and three piece of chicken which was supposed to be mild but the chicken was spicy and there was no chicken, I want to drive through that afternoon the girl that came to the window name tags said jenny. Later on that day couple hours later I came back I try to explain the situation to the guys name was Muhammad he said he did not remember me being in the building even though I said I went through drive-through, he said if I did not have receipt he could not help me I told him Jenny who was in drive-through did not give me a receipt then he said He said my kind is always coming in there trying to get free food ( I guess he means black people) I asked Mohamed if I can speak to manager he said he is manager and if I don’t have recipt get out but I had already told him Jenny In drive thru didn’t give me one..

I spent almost 19.00 Was missing 1 side 2 pieces of chicken The 3 pieces of chicken that was supposed to be mild was spicy. And it tasted old And I was missing a chicken sandwich (Does this sound right to anyone)? Any one reading this have a district mgr...